Account Supervisor

Summary

Join Precision AQ, a company that values collaboration and wecentricity, as an Account Supervisor. You will lead a team in developing project strategies and communication plans, manage client relationships, and ensure client satisfaction. This role requires strong communication, analytical thinking, and leadership skills. You will be responsible for overseeing project progress, resolving client issues, and meeting revenue and profitability targets. The ideal candidate will have pharmaceutical/healthcare experience, 3 years of agency experience, and a strong understanding of market dynamics. Precision AQ offers a competitive salary, annual bonus, health insurance, retirement savings benefits, life insurance, disability benefits, parental leave, and paid time off.

Requirements

• Bachelor’s Degree
• May require travel domestically and/or internationally including overnight stays
• Microsoft Office: Word, Excel, PowerPoint, Outlook; Internet
• Communication
• Analytical thinking
• Flexibility
• Initiative
• Attention to Detail

Responsibilities

• Leads team in development of project strategy and communications plans
• Works collaboratively with project management in the ongoing oversight of team and job progress
• Directs all tactics of assigned accounts
• Effectively troubleshoots issues that arise
• Develops and maintains strong rapport day-to-day with client contacts
• Conducts periodic check-ins with client to obtain feedback on agency performance
• Resolves issues regarding fees, job progression, project scope, team personnel, etc
• Begins to demonstrate more senior-level leadership responses to client challenges
• Meets established revenue goals
• Leads troubleshooting efforts related to project scope creep, AAs, internal process bottlenecks, etc
• Meets profitability targets
• Has full knowledge of all the assigned products, competition, and the role of changing market dynamics
• Actively engages clients in discussions about market challenges and opportunities, specifically those that can be addressed by communications
• Has or develops deep familiarity with client’s market, including disease state, treating clinicians and influencers and their corresponding professional societies, competitive companies and technologies, and current and future state of treatment
• Applies understanding of client’s product and market situation to internal and client discussions
• Develops expertise on one or more industry segments; becomes a go-to person for business insights
• Formulates plans to extend business with existing clients
• Leads and closes new business opportunities with existing clients
• Proactively (and with appropriate subtlety or force as the situation demands) offers the agency’s point of view on client’s strategic and tactical choices
• Responsible for ensuring the agency is positioned to do the best possible work for the client

Preferred Qualifications

• Pharmaceutical/Healthcare Experience
• 3 Years’ Agency Experience

Benefits

• Discretionary annual bonus
• Health insurance
• Retirement savings benefits
• Life insurance
• Disability benefits
• Parental leave
• Paid time off for sick leave and vacation