Account Supervisor

Summary

Join DEPT®'s Personalised Content team as an Account Supervisor for a 6-month fixed-term contract (with potential extension). You will oversee diverse campaign delivery, manage client relationships, and lead a team. Working remotely in PST hours, you'll blend account management and strategic planning. This role requires strong agency experience, project management skills, and the ability to lead and mentor others. DEPT® offers a flexible hybrid work policy, excellent salary, mental health support, paid time off, and various professional development opportunities.

Requirements

• Demonstrable agency experience in Client Services, preferably in a Senior Account Manager role already or an Account Manager who is ready to take the lead
• Experience delivering a broad range of multi-channel marketing communications including digital
• Extremely organized, able to talk about tools and processes used for project management
• Ability to work under pressure and meet deadlines with ease and efficiency
• Deep understanding of production & interactive processes
• Commercially driven with experience handling budgets and timelines
• Proven business development experience and success
• Advanced working knowledge of MacBook Office Suite
• Resource management skills and ability to handle complex / sensitive issues
• Experience leading others directly or as a mentor

Responsibilities

• Manage briefs from start-to-finish, ensuring successful delivery to deadlines across multiple campaigns
• Liaise with clients and manage expectations
• Communicate feedback to designers, copywriters and developers & plan and manage workloads of the team
• Ensure feedback requirements are met whilst staying true to the brand's values
• Build a full understanding of the clients business, strategies, objectives, brand, audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser
• Work closely with creative teams and to have oversight of all statements of work/proposals
• Ensure the right team is in place to deliver and maintain high standards while adding value wherever possible. Meet success criteria as projects are delivered to time and to budget
• Report back to management with internal and external issues and events that might impact accounts, either positively or negatively
• Maintain a strategic overview of assigned accounts – running regular internal client-facing account reviews. Prove how we are meeting our clients’ objectives through metrics, feedback, research, etc
• Delegate and allocate responsibilities efficiently to manage projects end-to-end
• Effectively lead teams and inspire others to achieve goals through innovation, quality and excellence
• Match project tasks with opportunities for development so that employee potential is utilised to the maximum
• Mentor, train and manage junior account managers and apprenticeships where available
• Conduct performance reviews of team members and identify areas for improvement, giving feedback

Benefits

• A flexible, hybrid working policy
• An excellent salary based on experience and equal pay policies
• Mental health support, and company sick pay scheme
• 15 days paid holiday (plus Public Holidays)
• Refreshments are provided in the office all week
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations
• Inspirational Talks, bringing the outside in with regular guest speakers and events
• Learning and Development, supporting your growth with continuous opportunities to learn and advance
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities