Accounts Management Manager

Summary

Join Affirm's growing team as a Key Account Manager, driving value and growth with large strategic merchants. This high-profile role requires strong relationship and program management skills to oversee a portfolio of strategic accounts, delivering ambitious results. You will develop and execute sophisticated account plans, analyze partner performance, and collaborate with cross-functional teams. Responsibilities include complex contract negotiation, pricing and expansion opportunities, and managing customer health. Success entails strong analytical skills, excellent communication, and executive presence. The role offers competitive compensation and benefits.

Requirements

• Bachelor’s degree with 5-8 years of B2B client-facing experience in a high-tech environment and evidence of account growth/impact
• Experience negotiating and closing large, complex commercial contracts for F100 companies
• Strong written and verbal communication skills, including the ability to give compelling presentations
• Experience in leading cross-functional projects with a high attention to detail
• Ability to build productive internal and external relationships and influence towards outcomes; outstanding executive presence
• Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders

Responsibilities

• Oversee a portfolio of key accounts and be responsible for developing and driving strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and General Merchandise Volume (GMV)
• Develop and execute sophisticated account plans that include financing optimizations, executive relationship engagement, and marketing strategies, often against ambitious timelines
• Analyze partner performance and recommend programs to increase product adoption, grow up-funnel awareness and visibility, and sell into expansion opportunities
• Orchestrate cross-functional teams across our Product, Technical, Credit, Analytics, Marketing, and Risk teams to execute partnership initiatives and drive business results
• Manage customer health to ensure overall customer satisfaction and business results
• Drive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve the Affirm offering for our merchants

Preferred Qualifications

• Knowledge of retail, consumer finance offerings, integrated software solutions, and e-commerce
• Comfortable using Salesforce and standard BI tools

Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount