Accounts Receivable Analyst

Summary

Join Experian as an Accounts Receivable Analyst and support the Admin team by managing client communications, resolving past due balances, and coordinating with internal departments for accurate account resolution. You will report to the Billing Supervisor and provide high-quality, client-focused support. Responsibilities include managing client phone calls and email inquiries, documenting solutions, and promoting communication between customers and collectors. The role requires a High School Diploma and 1–2 years of call center experience, advanced English proficiency, and Microsoft Excel proficiency. Experian offers a comprehensive benefits package including medical, life, and dental insurance, paid time off, performance bonuses, education reimbursement, and more. This is a fully remote position.

Requirements

• High School Diploma and 1–2 years of call center customer support experience required; prior experience in Collections or Billing as an ideal
• Advanced English proficiency (verbal and written)

Responsibilities

• Manage inbound and outbound client phone calls and email inquiries
• Document and communicate solutions to internal and external clients quickly and accurately
• Promote communication between customers and collectors, ensuring responses to inquiries
• Ability to work effectively within a diverse team and to communicate with others is crucial

Preferred Qualifications

Proficient in Microsoft Excel; Oracle experience as an ideal

Benefits

• Medical, life and dental insurance
• Asociacion Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program