Deal Desk Analyst

Summary

Join Mark43's Customer Operations team as a Deal Desk Analyst, specializing in deal policies, contract terms, and pricing. You will create quotes, request pricing approvals, and ensure deal specifics align with legal policies and company goals. Responsibilities include managing price lists, executing compliance reporting, partnering with various teams, resolving order processing issues, providing field team guidance, and maintaining pricing data. You will also build tools, develop reports, identify process improvements, and establish approval matrices. This role is crucial for accelerating Mark43's growth by maximizing deal speed and accuracy.

Requirements

• 2-5 years of experience in contract, orders administration, deal desk, sales, or sales operations preferred
• Fluency in Confluence, Microsoft Office, Jira, CPQ, Salesforce, and Contract Management systems
• Meticulous project management and organizational skills
• Empathy for users who may be unlike yourself
• An open mind and a humble attitude
• Ownership over your work and commitment to every part of a task, from big picture to small details
• Self-motivated, detail-oriented, and committed to quality
• Passion for supporting law enforcement, first responders, and other government agencies
• Ability to manage multiple priorities in fast-paced environment

Responsibilities

• Manage and maintain Mark43 price lists across contract vehicles and SFDC
• Own and execute monthly compliance reporting requirements
• Partner with Sales, Ops, Account Management, Channel, and Finance across quote to cash process
• Partner with Sales, Account Management, Finance, and Legal to resolve issues related to order processing
• Identify and recommend resolutions for issues related to customer contracts and invoicing
• Provide field team with guidance and support around deal structuring and quote requests, from initial deal book creation through contract execution
• Collect and maintain pricing data from historic sales proposals and quotes
• Ensure compliance with Legal, Business, and Mark43 operational policies
• Implement and maintain SOPs around standard processes
• Build tools and reference guides for field-guided selling
• Develop and report on deal metrics, identifying trends and enhancement opportunities
• Identify and lead projects to execution driving process improvements to expedite deal velocity
• Be a critical enabler of deal formation and execution, focusing on minimizing sales cycle times
• Ability to develop relationships across various stakeholder groups including legal, sales operations, accounting, finance and product management to complete team objectives
• Establish and maintain approval matrix across all stakeholders and systems and streamline approval flows

Preferred Qualifications

• Experience at a B2B SaaS company; government sales (B2G) experience preferred
• Experience with multiple CPQ systems (Salesforce CPQ or similar) preferred

Benefits

• Opportunities for career growth in an environment where your achievements are celebrated
• Clear contributions to building mission-critical and socially responsible software to enable first responders to better serve their communities
• Work in a fast-paced, collaborative team environment with various Mark43 teams, such as Marketing, Business Development, Implementation, Customer Success, Product Management, Finance, Legal, and IT
• A team that respects and embraces your ideas and expertise
• Coworkers motivated by pursuing excellence, rather than personal gain
• A workplace dedicated to supporting and bettering public safety and government agencies