Accounts Receivable Billing and Reporting Manager

Summary

Join 1Password as a Manager, AR Billing & Reporting to lead and optimize billing operations, accounts receivable accounting, and analytics. This remote Canada-based role requires 7+ years of experience in accounts receivable and billing, with at least 3 years managing a team. You will oversee the end-to-end billing process, lead a team of AR Accountants, conduct data analysis for process improvements, and ensure accurate documentation. The ideal candidate is detail-oriented, analytical, and process-driven, with strong Excel skills and experience with billing systems and ERP tools. 1Password offers a competitive salary, generous benefits (including health, dental, RRSP, paid time off, and equity grants), and a remote-first work environment.

Requirements

• 7+ years of experience in accounts receivable, billing, or finance operations, with at least 3 years managing a team
• Extensive knowledge of billing systems and accounts receivable accounting, with a strong understanding of internal controls
• Strong understanding of billing systems, ERP tools, and reporting platforms
• Skilled at leading and developing teams, fostering collaboration, growth, and high performance
• Expert knowledge in Excel, with prior experience in preparing and reporting AR analytics
• Excellent problem-solving skills with a keen eye for detail
• Strong communication and interpersonal skills for cross-functional collaboration

Responsibilities

• Oversee the end-to-end billing process, ensuring accuracy, timeliness, and compliance with company policies and customer agreements
• Collaborate with cross-functional teams (e.g., Sales, Customer Success, Revenue, GL) to resolve billing discrepancies, ensure accurate invoicing, maintain compliance with accounting standards, and identify appropriate invoicing strategies for new products and sales channels
• Lead AR accounting functions, including reconciliation, reporting, and audit support
• Review and approve AR working papers and journal entries, including AFDA provisions, bad debt write-offs, and other billing-related transactions
• Act as a key point of contact for internal and external audits related to AR billing
• Lead and mentor a team of AR Accountants, providing guidance, support, and development opportunities
• Foster a positive and collaborative team environment that encourages innovation and excellence
• Provide individualized coaching and guidance through regular 1:1s and ongoing performance discussions
• Conduct in-depth data analysis to identify opportunities for process improvements within the AR team
• Leverage analytics and reporting tools to track AR performance, identify trends, and provide actionable insights to leadership
• Develop key performance metrics and dashboards to enhance visibility into AR processes and drive data-driven decision-making
• Ensure accurate and up-to-date documentation of billing workflows, policies, and system configurations
• Identify, develop, and implement process enhancements to improve efficiency and scalability in AR operations
• Collaborate with the Financial Systems team to optimize and fully utilize AR tools, driving greater efficiency and continuous improvements in AR processes

Preferred Qualifications

• Experience with internal and external audits is highly preferred
• Prior experience in Netsuite and Salesforce is preferred
• Experience in the tech industry is preferred

Benefits

• Maternity and parental leave top-up programs
• Wellness spending allowance
• Generous PTO policy
• Company-wide wellness days off scheduled throughout the year
• Wellness Coach membership
• Comprehensive health coverage
• Company equity for all full-time employees
• Retirement matching program
• Training budget, 1Password University access, and learning sessions
• Free 1Password account (and friends and family discount!)
• Paid volunteer days
• Employee-led DEIB programs and ERGs and ECGs
• Fully remote environment
• Peer-to-peer recognition through Bonusly
• Health, dental, RRSP and many others
• Utilization of our generous paid time off
• An equity grant
• Participation in our incentive programs