Remote Accounts Receivable Collections Specialist

Summary

Join our team as a Collections Specialist to help with customer collection, working closely with customers and teams. This role is open to applicants in Bucharest, Romania, and offers remote work or a hybrid model.

Requirements

• Understanding of billing, collections and receivable procedures
• Proficient in MS Excel
• Experience with Zuora, Zendesk, Netsuite, and Salesforce is a plus
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
• Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects

Responsibilities

• Establish relations with customers to collect payment while maintaining quarterly targets
• Resolve collection disputes utilizing appropriate leverage and procedures to successfully influence payment
• Develop strategies and provide recommendations on actions for escalated cases related to customer disputes and non-responsive customers
• Work with the Sales and Customer Success teams to jointly support the customer in any concern that could put timely payment at risk
• Efficiently communicate with Hootsuite’s billing department
• Review amounts recommended to be uncollectible
• Manage reconciliation of accounts and customer records
• Support the Sales Organization with onboarding of new customers

Preferred Qualifications

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community
• Curious. You are always learning and seeking ways to make things better
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others

Benefits

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process