Accounts Receivable Lead

Summary

Join Snappt as their dedicated Accounts Receivable Lead to manage a high-volume customer portfolio. You will interact with high-risk customers, sales, customer support, and finance to minimize bad debt and improve processes. This role demands excellent problem-solving skills and a self-starter mentality to tackle complex challenges and drive projects to completion. You will oversee collections management, customer dispute resolution, reporting and analysis, compliance, process improvement, and team leadership. Snappt is a remote-first, well-funded tech startup offering a competitive salary and opportunities for growth.

Requirements

• Bachelor's degree in Finance, Accounting, Business, or related field
• 5-7 years of proven experience working with a SaaS subscription customer base and large volumes of monthly billing transactions
• Strong knowledge of AR processes, billing systems, and collections best practices
• Experience in dispute resolution and customer communication
• Proficiency in NetSuite and Salesforce
• Strong analytical skills with the ability to interpret financial data and identify actionable insights
• Excellent communication, negotiation, and conflict resolution skills
• Proven track record of leading, mentoring, and developing high-performing teams
• Results-driven, with a focus on achieving AR targets such as collections, DSO, and cash flow
• Exceptional problem-solving and decision-making skills
• High attention to detail and commitment to accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Strong interpersonal skills and the ability to build relationships across departments and with customers

Responsibilities

• Monitor each AR customer portfolio for non-payment, delayed payments, and other irregularities that directly impact cash flow and DSO (Days Sales Outstanding)
• Resolve disputed and aged balances in a timely manner
• Develop and implement a strategic collections process to achieve cash flow and DSO targets
• Manage accounts sent to collection agencies
• Design and implement processes to bring slow-paying customers into compliance with their payment terms
• Run weekly and month-end aging reports for finance and advise on allowance for doubtful account reserves needed
• Investigate and resolve customer disputes related to billing or payments, ensuring a resolution in a timely and customer-centric manner
• Partner with Customer Success and Sales to address recurring issues and implement process improvements
• Provide regular AR performance reports, including metrics such as collections, DSO, aging, and dispute resolution rates
• Collaborate with FP&A to forecast collections and assess the financial impact of receivables on cash flow
• Drive data-driven decision-making through insightful analysis of AR trends and key issues
• Ensure compliance with all relevant accounting standards, regulations, and company policies
• Continuously review and enhance AR processes, systems, and workflows to improve efficiency and reduce errors
• Lead or contribute to automation projects to optimize AR operations
• Manage and mentor the AR team, fostering a culture of accountability, collaboration, and continuous improvement
• This role will oversee the overall Cash Application and Collections functions including staff management of the Cash Application Specialist and offshore resources
• Set clear goals, measure performance, and provide feedback to team members to ensure high levels of productivity and morale
• Identify training needs and provide development opportunities to build team expertise

Benefits

• Remote work
• Company-supported retreats and events
• Salary: 85k