Accounts Receivable Specialist

Summary

Join JumpCloud's remote Accounts Receivable Collections Specialist team in Mexico! This impactful role involves managing a collections portfolio, contacting customers about overdue invoices, resolving disputes, and maintaining accurate records. You'll be responsible for reducing delinquency, providing updates, and processing payments. The ideal candidate possesses 1-2 years of AR/Collections experience, strong Excel skills, and excellent communication and analytical abilities. JumpCloud offers a remote-first work environment and a supportive team culture.

Requirements

• 1-2 years of experience in Accounts Receivable and/or Collections with demonstrated successes
• Experience managing a portfolio with a high volume of invoices
• Intermediate to Advanced Excel skills
• Excellent verbal and written communication skills
• Strong analytical skills and ability to problem solve, both from an accounting and system perspective
• Self-motivated, organized and detailed with the ability to multitask in a dynamic fast-paced environment
• Enthusiastic attitude and willingness to help with urgent matters as needed
• Solid analytical, problem solving and financial troubleshooting skills
• Quickly learn new systems, processes and procedures
• Works well in both a team setting and independently

Responsibilities

• Manage a collections portfolio and ensure timely collection of outstanding payments
• Contact customers via phone and email regarding overdue invoices, resolve payment disputes, answer contract/billing questions, and negotiate payment plans
• Monitor and maintain accurate records of collections activities and customer interactions
• Maintain Aging Report with update status report and notify management and internal teams of critical accounts
• Dispute resolution via case management tool, billing adjustments and interaction with the internal teams to resolve issues
• Research payment inquiries and assist with account reconciliations
• Accountable for reducing delinquency for assigned accounts and providing detailed updates on all delinquent accounts
• Send customer statements and invoices
• Posts daily customer payments by recording cash, checks, and credit card transactions
• Process credit card payments
• Provide clear and concise documentation regarding customer problems and resolution
• Department and ad-hoc reports

Preferred Qualifications

• Bachelor’s Degree or post high school certification in Accounting/Finance
• Experience with Netsuite and/or Salesforce CPQ a plus

Benefits

Remote work