Accounts Receivable Specialist

Summary

Join KnowBe4, a leading provider of security awareness training, as an Accounts Receivable Specialist! In this role, you will maintain accurate customer and billing records, respond to internal and external inquiries, and resolve payment discrepancies. You will also assist the sales team, process payments, and manage the collection process. This position requires experience with various software and strong communication skills. KnowBe4 offers a competitive salary and a fantastic benefits package, including company-wide bonuses, employee referral bonuses, adoption assistance, and more.

Requirements

• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Strong verbal and written communications in English (and regional language, if applicable, is preferred)
• Excellent time management and organization skills

Responsibilities

• Maintain accurate customer and billing records
• Investigate and respond to customer inquiries about their accounts
• Assist Sales Team with inquiries about their accounts
• Research and resolve payment discrepancies
• Research Withholding Tax, State Tax, FX Exchange
• Apply ACH, Wire, and Lockbox Payments Daily
• Process credit card payments and maintains credit card records on file up to date
• Investigate unapproved credit card payments
• Assist with month-end closing activities
• Report with Month-ending Open Invoices to Sales Team
• Research any and all over/duplicate/short payments and initiate refund process if necessary
• Upload Tax Certificates
• Handle all Consultant Deal referral fee requests
• Handle Vendor Form Requests for Germany, Africa & Brazil subsidiaries
• Handle all Requests via Payment Portals
• Support Revenue Support team on Vendor Portals
• Support Order Management with invoicing
• Manage Collection Process
• Escalate Delinquent Accounts to Sales Team and updates customer console accordingly
• Investigate Customers Bounced Emails

Preferred Qualifications

Bachelor’s Degree in Accounting

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses
• Relaxed dress code