Admin Support Officer

Summary

Join our Sydney-based firm as a proactive and detail-oriented Administrative Support Officer! This full-time, remote position (Philippines-based applicants welcome) supports our team of Registered Property Valuers. You will be responsible for day-to-day administrative tasks, ensuring efficient and professional operations. Key duties include providing support to valuers, managing client records and documentation, and contributing to a seamless client experience. The schedule is 9 AM - 5 PM AU time. This role requires proven administrative experience and excellent communication and organizational skills.

Requirements

• Proven experience in administrative support or office coordination (experience in property or valuation industries is a plus)
• Excellent verbal and written communication skills
• High attention to detail and strong organisational skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Comfortable using cloud-based systems or CRMs (Pipedrive & Zoho as well as experience and knowledge on setting up Automations)
• Ability to prioritise tasks and meet deadlines
• Self-motivated, reliable, and able to work independently or as part of a team
• A customer-service mindset with a professional approach

Responsibilities

• Provide general administrative support to valuers and management
• Assist in scheduling property inspections and coordinating appointments
• Manage emails, incoming calls, and client inquiries professionally and promptly
• Maintain and update databases, client records, and internal systems
• Follow up with clients regarding required documents and outstanding information
• Liaise with solicitors, real estate agents, and other stakeholders as needed
• Ensure confidentiality of client information and sensitive documents
• Assist in accounts receivable and payable tasks, as required
• Support other ad-hoc administrative tasks and office projects

Preferred Qualifications

• Knowledge or experience within the property valuation or real estate industry
• Familiarity with Australian property terminology and documentation
• Knowledge and experience with Google Ad words, WordPress, Smarta, Graphic design, SOP’s and Automations