Administrative Support Supervisor

Summary

Join BPM, a company prioritizing care and community, and contribute your expertise as an experienced Administrative Support Supervisor in our Tax department. Oversee a team of administrative associates, providing timely and accurate support to tax professionals and client service teams. Focus on coaching, process oversight, internal service excellence, and operational efficiency. Handle sensitive client information and manage time-critical tasks in a fast-paced environment. This highly visible role requires strong leadership and communication skills. Enjoy a total rewards package including flexible work arrangements, personalized benefits, and professional development opportunities.

Requirements

• Bachelor’s degree or equivalent professional experience
• Minimum of 3 years of progressive experience in administrative or operations roles within a professional services firm; prior experience in public accounting is highly preferred
• Proven experience managing people and processes, with strong delegation, feedback, and problem-solving skills
• Excellent verbal and written communication skills; able to interact confidently with stakeholders at all levels
• Professional demeanor, service-oriented mindset, and a high degree of discretion
• Ability to manage multiple deadlines and priorities in a high-volume environment
• Strong technical proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams)
• Resilient and adaptable, with the ability to remain composed in challenging or high-pressure situations

Responsibilities

• Supervise the day-to-day workload and performance of administrative associates within a designated support team
• Train, coach, and mentor administrative staff to promote professional growth and deliver consistent, high-quality support
• Participate in performance evaluations, feedback processes, and talent development initiatives
• Promote a positive, inclusive, and safe working environment that reflects BPM’s values
• Coordinate administrative support during tax busy season, including project tracking, document handling, and communications
• Oversee the annual client engagement letter process: generation, delivery, tracking, and reporting of missing documents
• Manage offboarding of disengaged clients (NLCs), including disengagement letters, secure file deletion, portal management, and archiving
• Ensure client relationship management (CRM) system data is complete, accurate, and regularly maintained
• Partner with Tax leadership and staff to anticipate support needs and respond quickly to requests
• Maintain the highest level of confidentiality and professionalism in all client and internal interactions

Preferred Qualifications

Experience with CRM systems (Salesforce preferred), DocuSign, CCH Axcess, and SafeSend is a plus

Benefits

• Total rewards package: from flexible work arrangements to personalized benefit structures and financial compensation options that give you choice and flexibility
• Well-being resources: interactive wellness platform and incentives, an employee assistance program and mental health resources, and Colleague Resource Groups (CRGs) that provide safe spaces for colleagues to share, be heard, feel valued and deepen connections
• Balance & flexibility: 14 Firm Holidays including 2 floating, Flex PTO, paid family leave, winter break, summer hours, and remote work options , so you can balance challenging yourself with taking care of yourself
• Professional development opportunities: A learning culture with CPA exam resources and bonuses, tuition reimbursement, a coach program, and live classes, workshops, and seminars through BPM University