Adobe Journey Optimizer Engineer

Summary

Join Credera as a remote Adobe Journey Optimizer (AJO) and Adobe Experience Platform (AEP) expert for a 12+ month contract. You will collaborate with stakeholders, design and implement AJO solutions, manage data integration, build personalization strategies, and perform A/B testing. Responsibilities include tagging, analytics, email management, troubleshooting, and knowledge sharing. This role requires a Bachelor's degree, 3+ years of AJO and AEP experience, and proficiency in data modeling, segmentation, and omni-channel personalization. Preferred skills include experience with other analytics platforms and familiarity with real-time data integration. The position offers a competitive hourly rate of $65-75 USD.

Requirements

• Possess a Bachelor’s degree in Computer Science, Data Analytics, Marketing, or a related field
• Have 3+ years of experience working with Adobe Journey Optimizer (AJO) and Adobe Experience Platform (AEP)
• Demonstrate a strong understanding of data modeling, segmentation, and customer journey orchestration
• Possess experience with omni-channel personalization and A/B testing
• Show proficiency in APIs, SDKs, and tools such as WebSDK for data streaming and tagging
• Have hands-on experience with email template creation, channel management, and IP strategies

Responsibilities

• Collaborate with stakeholders to understand business objectives and translate them into AJO solutions
• Design and implement AJO capabilities, including data ingestion, data modeling, segmentation, and journey orchestration
• Configure AJO events, triggers, automations, actions, and message delivery channels
• Build and configure data schemas in AEP, ensuring proper mapping of classes, field groups, identities, and attributes
• Apply data quality rules, validate data accuracy, and ensure proper data synchronization
• Leverage AEP APIs and SDKs, including WebSDK, to integrate data from multiple systems
• Build and deploy omni-channel personalization strategies using AJO
• Implement A/B testing to optimize customer journeys and experiences
• Create and deliver personalized offers and messages across email, SMS, push notifications, and other channels
• Utilize Adobe Tagging with WebSDK to track and analyze customer interactions
• Ensure data classification, retention, and privacy compliance within all tagging and analytics workflows
• Design and manage email templates in AJO, including Email Subdomain delegation and IP warming strategies
• Set up channel surfaces, IP pools, and perform IP warming activities
• Diagnose, troubleshoot, and resolve technical issues related to AEP and AJO
• Identify and address data integration and system errors to ensure smooth operation
• Work with developers, data engineers, and project managers to ensure successful project delivery
• Share expertise and provide mentorship to junior team members
• Document best practices for data management, journey orchestration, and personalization
• Provide training and guidance to internal teams on AJO and AEP functionalities

Preferred Qualifications

• Possess experience with other analytics platforms like Google Analytics, Tableau, or Power BI
• Demonstrate familiarity with real-time data integration and identity resolution in AEP
• Possess knowledge of privacy and data governance standards
• Possess strong analytical and problem-solving abilities
• Possess excellent communication and stakeholder management skills
• Possess the ability to work collaboratively in a cross-functional environment