Advisor

Summary

Join Higher Logic as a Community Manager and contribute to the success of our thriving online communities. You will assess customer community needs, develop engagement strategies, and collaborate with stakeholders to foster positive change. This role involves executing daily tasks within our platform, analyzing community data, and creating engaging content. You will also moderate community interactions, respond to member inquiries, and assist in planning and executing community events. The ideal candidate will possess strong communication, analytical, and problem-solving skills, along with experience in community management. This position offers the opportunity to work with a dynamic team and make a significant impact on our customer communities.

Requirements

• Assess the needs, behaviors, and preferences of multiple customer communities
• Work closely with various stakeholders, including enterprise community leaders
• Develop strategies and initiatives that address identified issues and promote positive change
• Perform administrative tasks such as moderation and responding to community member emails
• Support the day-to-day operations of a community program
• Foster positive relationships with community stakeholders
• Help achieve the goals and objectives of the broader community strategy

Responsibilities

• Execute day-to-day tasks within the customer's online community platform
• Present findings and recommendations to stakeholders through written reports, presentations, and meetings, effectively communicating data and insights clearly
• Assist in developing and implementing strategies to engage community members through online forums, events, and other channels
• Curate content for community communication channels, including newsletters, blog posts, and community announcements
• Respond to inquiries, feedback, and concerns from community members promptly and professionally, providing assistance or escalating as needed
• Monitor community conversations and activities to identify trends, issues, or opportunities, reporting insights to the community manager or relevant stakeholders
• Assist in planning, promoting, and executing community events, such as webinars and conferences
• Assist in collecting and analyzing community data, such as engagement metrics, feedback surveys, and member demographics, to track community health and inform decision-making
• Moderate community interactions to ensure adherence to community guidelines, values, and code of conduct, taking appropriate action to address violations or conflicts
• Collaborate with internal teams, external stakeholders, and community leaders to support cross-functional initiatives and foster positive relationships within the community
• Create documentation for new tasks or update existing documents
• Stay informed about industry trends, best practices, and emerging technologies related to community management and engagement, seeking opportunities for professional growth and development
• Conduct all business in accordance with Higher Logic policies and procedures
• Perform all other duties as assigned

Preferred Qualifications

• Experience in community management
• Strong communication, analytical, and problem-solving skills