Advisory Solution Consultant, Customer Workflows

Summary

Join ServiceNow's Solution Consulting team and significantly contribute to the company's success by supporting the sales of our Customer Workflows product. This role offers the opportunity to influence revenue growth for a strategic product line, working closely with sales, product management, and the executive team. As an Advisory Solution Consultant, you will leverage your technical expertise to develop and present product solutions throughout the sales cycle. You will be a key member of one of ServiceNow's fastest-growing business units, working directly with clients to understand their needs and deliver compelling product demonstrations. This position requires significant pre-sales experience and a strong understanding of customer service and CRM software. The role is based in a specific region (Colorado, Utah, Arizona, Nevada & New Mexico).

Requirements

• Experience creating customer value across Enterprise level customer organizations
• 7+ years of pre-sales solution consulting or sales engineering experience
• 3-5 years of experience with Customer Service, Customer Experience, CRM, or BPM software
• Ability to provide compelling presentations and product demonstrations both virtually and in person, with travel
• Creative problem-solving skills with a flexible mindset and a desire to work in a fast-paced high growth organization
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
• MUST BE IN REGION. OUT OF TERRITORY APPLICANTS WILL NOT BE CONSIDERED. (Colorado, Utah, Arizona, Nevada & New Mexico)

Responsibilities

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery & workshops to determine customers' goals and challenges
• Deliver product demonstrations to align our solution with customer needs and value
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Benefits

• Base pay of $126,375 - $208,425
• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs