Advocate Training Specialist

Summary

Join WelbeHealth as a Remote Welbe Advocate Training Specialist in Orange County, LA County, or surrounding areas! You will facilitate training and support for the Welbe Advocate Hub team, design comprehensive training curricula, and conduct needs assessments. This role requires a minimum of three years of experience as a training specialist, proficiency in MS PowerPoint, and a strong understanding of change management. WelbeHealth offers a competitive salary, benefits including health coverage from day one and paid parental leave, and perks such as generous paid time off. Advancement opportunities are also available. The role involves monthly commutes to WelbeHealth centers for onsite training.

Requirements

• High school diploma or equivalent required
• Must be able to commute to WelbeHealth centers monthly for onsite training
• Minimum of three (3) years of experience as a training specialist or similar role
• Previous experience working with electronic health records and contact center systems and platforms
• Advanced proficiency in MS PowerPoint for developing curriculum and training plans
• Strong understanding of change management best practices and the ability to integrate them into training strategy

Responsibilities

• Conduct both routine and ad-hoc trainings for the Welbe Advocate Hub team
• Design role-based comprehensive curriculum and training plans using industry and training best practices, including both new hire programs and ongoing/ad-hoc training needs
• Develop process for evaluation of training and program effectiveness, and incorporate feedback into future design
• Conduct needs assessments and competency assessments for staff on a regular basis to identify skill or knowledge gaps that need to be addressed
• Identify learners who require additional support, and partners with supervisors to provide that additional support and teaching
• Partner with the Technology team to understand technology and system deployments or releases to understand team impact and assess training needs
• Collaborate with our Training and Development team to ensure that the training program is aligned with their standards, consistent, and effective across teams

Benefits

• Health Coverage on Day 1
• Paid Parental Leave
• 401K Match
• 17 days of paid time off in year one
• 12 company holidays
• 6 sick days
• Career path advancement and leadership opportunities
• Salary/Wage base range for this role is $67,829 - $81,395 / year + Bonus + Equity
• Competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits