Account Manager

Summary

Join AlphaSense's Customer Success team as an Account Manager, Corporate! You will build strong relationships with corporate clients, acting as their primary contact for all inquiries and engagement. Responsibilities include maximizing client retention, identifying growth opportunities, and collaborating with sales to expand our footprint. You'll need at least 3 years of Account Management experience, strong relationship-building skills, and excellent communication abilities. This role requires a deep understanding of SaaS best practices and a commitment to exceeding revenue goals. AlphaSense offers a competitive salary, performance-based bonuses, equity, and a generous benefits program. Location is flexible, with options in New York City or remote.

Requirements

• At least 3 years of Account Management experience
• Relationship-driven: You have a strong ability to develop instant rapport with new people and you’ve demonstrated success at managing and growing relationships within Fortune 1000 clients
• A subject matter expert: You excel at what you do and know how to succeed within your role -- this includes both internal and external relationship management as well as strong business acumen and commitment to effective processes and tactics
• Energetic and Creative: You possess a natural intellectual curiosity with the ability to learn and adapt quickly
• You understand our business: We are a rapidly growing SaaS company and are incredibly passionate about our product. We are looking for individuals who understand best practices for client engagement within a SaaS environment
• Committed to delivering results: You set the example for grit, work ethic, initiative, enthusiasm and commitment amongst your peers
• A strong communicator: You’ll regularly be engaged with anyone from an Analyst to a C-level executive and that requires exceptional oral, written and presentation skills. You’ll need to distill and explain complex issues in simple terms

Responsibilities

• Maximize retention rate across the book of business
• Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals
• Identify revenue at risk in order to best position the company to prevent churn
• Forecast retention rates
• Collaborate with Account Executives to identify growth opportunities within the book of business
• Understand the ins and out of the business, roles, responsibilities, projects, performance metrics, etc. within our client base in order to more effectively: 1) communicate with users, 2) communicate with decision makers, 3) identify white space, 4) partner with AE to craft most compelling messaging to prospective users
• Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than vendor
• Hold Business Reviews with key stakeholders
• Plan and execute new user onboarding and training initiatives
• Consistent proactive outreach with material and information that’s relevant for our user base
• Serve as our boots on the ground and physical presence within each client (floor walks, lunch and learns, etc.)
• Serve as both the advocate for AlphaSense to the client, and the client advocate within AlphaSense
• Acquire value stories and product feedback from clients. Circulate internally to assist with product development, marketing, sales efforts

Preferred Qualifications

Location : New York City, NY or Remote

Benefits

• Performance-based bonus
• Equity
• A generous benefits program
• Base Compensation Range: $85,000 - $120,000