Agent Engineer, Sustaining

Summary

Join Halcyon, a leading anti-ransomware solution provider, as a remote engineer contributing to the development and maintenance of our Windows, Linux, and macOS agents. You will diagnose and resolve customer issues, collaborate with cross-functional teams, develop multi-platform code, optimize code performance, and maintain code quality. This role requires proven troubleshooting and debugging skills, proficiency with debugging tools, strong communication skills, and C++ development expertise. Experience with Rust is preferred. Halcyon offers a competitive salary, comprehensive healthcare, 401k, disability and life insurance, flexible PTO, parental leave, and generous equity.

Requirements

• Proven ability to troubleshoot and debug complex systems effectively
• Proficiency with debugging tools such as lldb, gdb, and/or windbg
• Strong written and verbal communication skills
• Ability to develop high-quality code in C++; experience with Rust is heavily preferred
• Strong knowledge of macOS, Windows, and/or Linux operating systems
• Familiarity with SQL

Responsibilities

• Diagnose and triage customer issues: analyze logs, core dumps, and diagnostic data to identify root causes and drive timely resolutions
• Cross-functional collaboration: work closely with customer support, sales teams, product management, and engineering teams to resolve customer issues, improve product quality, and ensure seamless integration across components
• Multi-platform code development: write code that transforms messages, processes data, communicates over IPC channels, interfaces with components in different languages, and interacts with Web APIs
• Optimization and profiling: use profiling tools to optimize code performance
• Test and maintain code quality: write unit and integration tests, adhering to consistent coding styles and architectural guidelines

Preferred Qualifications

• Experience with additional programming languages such as Python
• Knowledge of macOS, Linux, or Windows kernel internals

Benefits

• Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents
• 401k plan with a generous employer contribution
• Short and long-term disability coverage, basic life and AD&D insurance plans
• Medical and dependent care FSA options
• Flexible PTO policy
• Parental leave
• Generous equity offering