AI Consultant

Summary

Join Glia, an award-winning technology company revolutionizing customer service through AI, as an AI Consultant. Based remotely in Mexico, you will guide organizations in successfully integrating and optimizing Glia's AI solutions. Responsibilities include driving customer adoption, developing training initiatives, implementing AI products on time and within budget, and analyzing performance metrics to provide data-driven recommendations. You will collaborate with various teams, including customer success, solution architects, and product teams. This role requires a strong understanding of AI, excellent communication skills, and experience in a SaaS software environment. The ideal candidate will have a collaborative spirit and a passion for AI.

Requirements

• Bachelor’s Degree or higher, preferably in a STEM-related field
• 5+ years of experience in a SaaS Software environment
• 5+ years of experience in Customer Success, Consulting, Professional Services, Account Management or similar and/or other customer-facing roles
• Understanding of AI - Conversational AI, Large Language Models, Generative AI
• Growth mindset with a natural curiosity about technology, and particularly a passion for all things AI
• Proven ability to coordinate multiple Client-facing projects simultaneously
• Experience collaborating across multiple teams, including Sales, Product, Customer Success, and Development, to ensure completion of deliverables
• A team player attitude with strong presentation skills, self-confidence, and enthusiasm
• Curious by nature, enthusiastic problem solver, capable of meeting challenges in an efficient but also scalable way
• Excellent communication skills to explain complex AI concepts to non-technical stakeholders
• Highly collaborative and flexible
• Understanding of AI ethics and responsible AI practices
• Experience diagramming process flows using UML (or a similar tool)

Responsibilities

• Drive customer adoption, usage, and renewal of Glia’s AI features
• Empower and enable our customers to grow their knowledge and appreciation of AI through the development and execution of training initiatives for client teams
• Empower and enable our customers to drive adoption of Glia’s AI features by their own end users
• Implement AI products on time and on budget
• Ensure that customers are achieving the desired business impact from Glia’s AI features following implementation
• Establish credibility with client stakeholders as an AI subject matter expert in relation to Glia’s AI features
• Provide pre-sales consultancy on AI features to assist our prospective clients in adopting Glia
• Analyze AI performance metrics and provide data-driven recommendations for improvement
• Provide assistance and best practices to clients on topics relating to prompt engineering and working with Generative AI
• Serve as the primary technical advisor for AI-related inquiries and challenges
• Offer guidance on Glia Virtual Assistant best practices to help clients leverage the full potential of the platform and optimize their conversational interactions with customers
• Collaborate with Glia's product and engineering teams to communicate client feedback, feature requests, and identify areas for product improvement
• Collaborate closely with implementation managers, solution architects, and implementation engineers as part of customer implementations
• Document client processes and diagnose how Glia’s AI products or integrations can improve efficiency and overall experience

Preferred Qualifications

• Training / Teaching Background
• User Experience Background
• Certifications in relevant AI technologies
• Experience within the Financial Services, Healthcare, or Insurance industries