AI Operations Lead

Summary

Join Pennylane, a rapidly growing Fintech company, and lead the adoption and integration of AI into internal processes. This hands-on role involves designing and implementing AI-powered workflows, collaborating with business leaders, and evangelizing best practices. You will analyze operational inefficiencies, create training programs, and ensure secure AI deployment. The ideal candidate possesses experience in Strategy & Operations, AI tools, and workflow automation, along with strong analytical and communication skills. Pennylane offers remote work options within Europe, competitive compensation, company shares, and various benefits including paid time off, wellness programs, and professional development opportunities.

Requirements

• Experience building, configuring, and deploying AI-powered workflows and automations using AI/no-code platforms (e.g., Dust, N8N, cloud-based AI services), with the ability to work with APIs
• Solid understanding of generative AI technologies and how to apply them to real business needs
• Track record of identifying inefficiencies and redesigning workflows with cross-functional teams; comfortable with project and change management
• Ability to define objectives, set metrics, and translate complex problems into actionable recommendations
• Strong communicator who can explain technical concepts simply, deliver effective training, and build trust with diverse stakeholders
• Experience supporting technology governance, security, and privacy, and leading change in fast-evolving environments
• 5+ years of experience in Strategy & Operations, Business Transformation, or similar roles, with a demonstrable impact on business operations
• Hands-on experience with AI tools, workflow automation, or digital transformation in a business context
• Experience translating strategic initiatives into executable operational plans and projects
• Ability to work both independently and collaboratively within cross-functional teams
• Strong problem-solving orientation, with a pragmatic approach to delivering results
• Fluent English & French
• To speak English (level is assessed and appreciated according to the department you’re applying to)
• To be energized by an ever-shifting work environment
• To be highly collaborative (within your team or other stakeholders)
• Sufficiently experienced to prioritize business-led actions on your day to day activity

Responsibilities

• Partner with our extended leadership team to define, prioritize, and deliver Pennylane’s AI internal productivity roadmap
• Personally design, prototype, and deploy AI-powered solutions with business, operations, and product teams
• Directly configure, customize, and iterate on on AI and no-code tools (e.g., Dust, n8n, Gemini, Notion AI, Intercom) to address operational bottlenecks
• Lead analyses to identify operational inefficiencies, automation opportunities, and growth levers unlocked by the use of AI internally
• Develop actionable recommendations based on data and user feedback, and establish metrics to track adoption, cycle time reduction, and cost savings
• Develop and deliver training programs, workshops, and clear documentation to upskill teams and foster AI literacy
• Serve as an internal evangelist and mentor, helping employees understand and leverage AI in their roles
• Collaborate with IT and Data teams to ensure secure, compliant, and ethical deployment of AI tools
• Lead internal tooling rationalization through careful evaluation of limitations and potential improvements, limiting redundancy and ensuring diligent procurement for new tools
• Lead cross-functional projects from ideation to implementation and measurement, ensuring alignment and buy-in at every step
• Build strong relationships across the organization to capture feedback, address concerns, and maximize business impact

Benefits

• You'll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone
• Wherever you are based, you will get 25 vacations days paid by Pennylane
• You’ll have a competitive compensation package
• You'll get company shares to enjoy a piece of the success story you're building with us
• You’ll have a budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it
• Through our partner Gymlib, you’ll have access to 8000 fitness spaces in Europe and more than 300 activities related to wellness
• You’ll have access to Busuu to perfect your English or your French
• You’ll get the latest Apple equipment
• We are committed to regularly coming together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) or our annual company seminar, fostering significant moments of cohesion for everyone
• If you are based in France, you will have a French contract following French regulation on top of the additional perks : 6 to 12 RTT, 5 weeks PTOs, lunch credits (Swile), Alan Blue healthcare cover and regular events in cities where Pennylaners are mostly presents (Lyon, Bordeaux, Nantes…)