Ai Outcomes Manager

Summary

Join Glean's rapidly expanding team as an AI Outcomes Manager and play a crucial role in transforming how every department works with the power of Glean. You will work closely with executives and end users, combining business acumen, product sense, and prompting skills to help them become an AI-native enterprise. This role involves engaging with executive sponsors, providing strategic reviews, consulting on AI roadmaps, and conducting use case discovery workshops. You will shape the future of the product by bringing user feedback to product and engineering teams. Proactive identification of opportunities to expand Glean’s deployment and enhance customer engagement is also key. The ideal candidate possesses a hungry, curious, and consultative mindset, strong problem-solving skills, and excellent communication skills.

Requirements

• Hungry, curious, and consultative mindset
• Strong problem-solving skills with the ability to adapt to different users and scenarios
• Ability to understand various user types and convey a sense of the most valuable applications of AI in diverse job functions
• Excellent communication skills to effectively interact with multiple stakeholder groups
• Creative problem solver with good product sense who can demonstrate and drive the full potential of Glean’s capabilities

Responsibilities

• Engage with executive sponsors and provide strategic reviews
• Consult customers on developing and executing on their AI roadmap
• Understand and deeply comprehend Glean's suite of products, ensuring the ability to best help customers get the most out of the Glean platform
• Conduct use case discovery workshops and turn those use cases into tangible outcomes
• Shape the future of the product – bring the voice of the user to our product and engineering teams and strategically advise on the future of the product
• Proactively identify opportunities to expand Glean’s deployment and enhance customer engagement

Preferred Qualifications

Prior experience in consultative roles, solutions engineering, support, or product management

Benefits

• Competitive compensation
• Medical, Vision and Dental coverage
• Flexible work environment and time-off policy
• 401k
• Company events
• A home office improvement stipend when you first join
• Annual education stipend
• Wellness stipend
• Healthy lunches and dinners provided daily