AI Outcomes Manager

Summary

Join Glean's rapidly expanding team as an AI Outcomes Manager and play a crucial role in transforming how every department works with the power of Glean. You will engage with executive sponsors, provide strategic reviews, and consult customers on developing and executing their AI roadmap. Deeply comprehend Glean's product suite to help customers maximize the platform. Conduct use case discovery workshops and translate them into tangible outcomes. Collaborate with Product and R&D to shape Glean’s product roadmap based on user feedback. Proactively identify opportunities to expand Glean’s deployment and enhance customer engagement. This remote role requires 2+ years of professional experience and a consultative mindset. Strong problem-solving, prompt-writing, and communication skills are essential.

Requirements

• 2+ years of professional experience
• Hungry, curious, and consultative mindset
• Strong problem-solving skills with the ability to adapt to different users and scenarios
• Proven understanding and ability to write complex prompts
• Ability to understand various user types and convey a sense of the most valuable applications of AI in diverse job functions
• Excellent communication skills to effectively interact with multiple stakeholder groups
• Product sense and ability to drive a product’s full potential capabilities

Responsibilities

• Engage with executive sponsors and provide strategic reviews and consult customers on developing and executing on their AI roadmap
• Deeply comprehend Glean's suite of products, ensuring the ability to best help customers get the most out of the Glean platform
• Conduct use case discovery workshops and turn those use cases into tangible outcomes
• Collaborate internally with Product and R&D to help shape Glean’s product roadmap based on the voice of our users
• Proactively identify opportunities to expand Glean’s deployment and enhance customer engagement

Preferred Qualifications

• Customer presence: ability to work with any level from individual contributors to CEOs
• Prior experience in consultative roles, solutions engineering, support, or product management

Benefits

This role is remote