AI Product Manager

Summary

Join Trackforce, the world's largest physical security workforce management SaaS company, as an AI Product Manager. You will define and drive the AI product vision, translating operational and regulatory needs into scalable, high-impact features. This role blends business, customer experience, and AI technology, focusing on intelligent solutions for security workforce management. You will define and prioritize AI features, engage with customers and stakeholders, translate business needs into product requirements, develop success metrics, stay updated on AI regulations, own the go-to-market strategy, and shape internal education on AI. Trackforce offers a flexible, fully remote work environment.

Requirements

• Bachelor’s degree in Computer Science, Business, Engineering, or a related field; Master’s or MBA is a plus
• 5+ years of product management experience, including 2+ years working on AI/ML or data-driven products
• Familiarity with LLMs, agentic workflows, and operational AI systems—ideally in an enterprise SaaS context
• Proven track record of shipping AI-powered features that deliver measurable business outcomes
• Strong communication skills with the ability to translate between technical teams and business stakeholders
• Comfort with agile methodologies, data-informed decision making, and cross-functional collaboration

Responsibilities

• Define and prioritize AI-driven features that solve critical problems in security operations and workforce optimization
• Engage with enterprise customers and internal stakeholders to uncover high-value, real-world AI use cases
• Translate business needs into clear product requirements and collaborate with R&D to validate technical feasibility
• Develop success metrics and track performance of AI solutions across adoption, ROI, and business impact
• Stay up to date on AI regulation, privacy, and ethical considerations—baking compliance and trust into product design
• Own the go-to-market strategy for AI features, working with marketing, sales, and customer success to drive adoption
• Help shape internal education and documentation on AI capabilities and limitations for cross-functional teams

Preferred Qualifications

Domain knowledge in security operations or workforce management is strongly preferred

Benefits

We offer a flexible , and fully remote environment so that you can harmonize your personal life with the fantastic work you will do here