AI Product Ops Manager

Summary

Join Abnormal's AI product teams and enable efficient, customer-centric operations by streamlining processes, providing data insights, and fostering collaboration. You will implement structured AI product development lifecycles, manage product releases, lead cross-functional rituals, establish product performance metrics, build dashboards, and optimize processes. Responsibilities include defining best practices, managing enhancement requests, driving AI-powered customer support automation, and bridging communication between support, product, and go-to-market teams. The ideal candidate possesses 5+ years of experience in product operations or program management, preferably in an AI-native company, along with strong data analysis and communication skills. Experience in cybersecurity or email security is preferred. Abnormal AI offers competitive compensation, including bonuses, restricted stock units (RSUs), and benefits.

Requirements

• 5+ years in product operations or program management, preferably in AI native company
• 1-2 years people management experience (preference for leading product operations and/or analytics teams)
• Strong data analysis skills and communication abilities
• Demonstrated experience and passion for AI driven product development and workflows to enhance operations and development lifecycles
• Proficiency with Jira, Confluence, Salesforce, Gainsight, and product analytics tools
• Background working with engineering, product and GTM teams in Enterprise SaaS environments
• Experience in cybersecurity or email security industry

Responsibilities

• Implement structured AI product development lifecycle for all Market Initiatives
• Manage monthly product release/launch process with clear standards
• Lead cross-functional rituals including product reviews and launch meetings
• Establish product performance metrics reviews across product areas
• Build dashboards to track product performance and customer sentiment
• Provide visibility into development progress and technical dependencies
• Define AI PM best practices and maintain Product Ops playbook
• Manage Request for Enhancements process with effective triage
• Drive AI-powered customer support automation initiatives
• Act as the bridge between support, product, and GTM teams to prioritize impactful improvements
• Communicate product updates with clear enablement materials
• Work with sales and customer success to improve feature adoption

Preferred Qualifications

Experience in cybersecurity or email security industry

Benefits

• Bonus
• Restricted stock units (RSUs)
• Benefits