Senior Product Manager - Client Experience

Summary

Join HopSkipDrive, a technology company revolutionizing transportation, as a Senior Product Manager. You will play a pivotal role in the Client Experience team, enhancing our RideIQ platform for school districts, government agencies, and nonprofits. Leveraging your B2B SaaS expertise, you will translate client needs into intuitive product experiences, driving adoption and growth. This role requires a deep understanding of user motivations and a data-informed approach to product development. You will lead the product lifecycle, from discovery to delivery, and collaborate with cross-functional teams to ensure successful launches. HopSkipDrive offers a competitive salary, equity, flexible vacation, and comprehensive benefits.

Requirements

• 5+ years of product management experience, ideally in B2B SaaS, client-facing platforms, or tools serving multiple personas
• Strong customer empathy and ability to translate client needs into requirements and features
• Full lifecycle product leadership experience, focusing on product-market fit, usability, and adoption
• Experience with dashboards, self-service tooling, and workflow platforms
• AI curiosity and experience exploring or shipping AI-powered features
• Data-informed decision-making skills, leveraging research and analytics
• Product-led growth mindset, able to improve user onboarding and engagement
• Clear product vision and communication skills, aligning roadmaps with business goals
• Collaborative cross-functional skills, especially with engineering, design, ops, and product marketing

Responsibilities

• Develop and execute product strategies aligned with business goals and evolving client needs
• Translate client needs into clear requirements, user stories, and features
• Lead the full product lifecycle, from discovery to delivery to iteration
• Build and maintain dashboards, self-service tooling, and workflow platforms
• Explore and implement AI-powered features thoughtfully
• Make data-informed decisions using research, analytics, and experimentation
• Identify and leverage levers to improve user onboarding, engagement, and product usage
• Collaborate effectively with engineering, design, operations, and product marketing teams

Benefits

• Flexible vacation
• Medical, dental, vision and life insurance
• 401(k)
• FSA
• Equity stock options