Ai Voice Support Specialist

Summary

Join Ylopo's growing team as an AI Voice Support Specialist! This exciting role involves managing AI Voice submissions, interacting with clients, configuring AI Voice setups, and providing live product support. You will handle both administrative tasks (updating trackers and Salesforce tags) and technical duties (implementing AI Voice and configuring Strypes and CRM settings). Excellent communication skills are essential for client interaction via various channels. You'll act as a subject matter expert, guiding clients through the implementation process and supporting them throughout their lifecycle. Collaboration with internal departments is key. The position requires strong organizational skills, attention to detail, and the ability to multitask. A positive attitude and strong work ethic are also important.

Requirements

• Previous experience in a support, training, customer service, or sales role
• Professional manner, Positive demeanor, trustworthy character
• Consistent work habits and strong work ethic
• Strong organizational skills and attention to detail
• Ability to multitask, and work independently toward deadlines
• Strong written and verbal communication skills, ability to work well in a small group setting
• Ability to take the initiative and see projects and tasks through to completion
• Ability to understand and convey detailed information about the various processes required for different account changes
• Processor should be 2 ghz and above, Intel core 5/7 or equal is highly required
• MUST have the latest Operating System
• Ram should be at least 16 gig with 100 gb Free disk space
• MUST have a back-up Computer with the same specs as the main device
• A Headset with noise cancelling feature is a must
• At least 20 mbps & up wired connection for main isp
• Back up internet is a must (pocket wifi, prepaid wifi etc. but strictly no USB Sticks allowed)
• Back up power source

Responsibilities

• Support clients on AI Voice accurately and timely
• Configure AI Voice on client’s behalf
• Communicate with clients via zoom video, text, call, and/or email as needed to ensure a positive experience
• Serve as Subject Matter Expert for AI Voice product
• Meet all KPIs, including setup time and AI Voice accounts sent live
• Maintain satisfactory standards of training and undertake such training and development as reasonably required by the company
• The AI Voice Support Specialist acts as a subject matter expert, guiding clients through the AI Voice implementation process and supporting them throughout their lifecycle, including having retention conversations when needed

Preferred Qualifications

Understanding of real estate and the real estate profession a plus, but not necessary

Benefits

• A commitment to personal development
• Guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company
• Excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts
• Team building events, team lunches/ happy hours, and other company wide events
• A supportive, caring environment dedicated to continuous learning and growth