Remote Air Booking Expert

Summary

The job description is for a Head of Growth position at FlyFlat, a luxury travel platform. The role involves handling complex international air itineraries as a Sabre Air Booking Expert. The position is remote with a base salary of $800-1200 and commissions.

Requirements

• Minimum 3 years of Sabre experience with booking and ticketing duties
• Excellent written communication skills
• Ability to work in a team environment as well as independently
• Ability to multitask and prioritize during times that can sometimes seem chaotic
• Working knowledge of Airline industry policies
• Ability to think outside the box in shopping and troubleshooting scenarios
• Strong Microsoft Skills, including Outlook, Excel, and Word
• Detail-Oriented
• Able to explain complex topics clearly to clients and other team members
• Flexibility - we’re growing and evolving and we’re looking for folks to grow and evolve with us
• Access to a quiet distraction-free workspace with excellent internet connectivity

Responsibilities

• Ensure proper documentation of all airline and department documentation is provided as required
• Booking of flights in Sabre GDS for passengers
• Assisting the passengers to get their preferred seats and updating their itineraries with Mileage numbers, TSA PreCheck and global entry numbers
• Providing excellent customer service via chat and email to all customers creating a positive and seamless experience
• Respond to all inquiries from emails and GDS queues within the set service level agreement professionally and concisely
• Ability to accurately interpret air requirements utilizing a variety of sources
• Ability to negotiate and ticket group contracts
• Proactively suggesting booking process improvements

Preferred Qualifications

• Client-facing experience
• Experience in other roles in the travel industry
• International travel experience
• Remote work experience
• Interest and knowledge of airline, or credit card loyalty programs

Benefits

• Base Salary: $800-1200 base depending on your experience with booking Air Travel within Sabre and servicing high-end travel clients for their air travel needs
• Commissions: 3% of all gross profits are split amongst the team of Sabre Air Booking Experts and Customer Service Associates. On a typical month of $75k of gross profit, expect over a $200 commission per month. But our business is growing fast and we expect this number to consistently increase!
• Expected Monthly Take-Home Salary: $1000-1500 depending on level of experience and how profitable the month was for the company