Alliances Account Manager

Summary

Join Turnitin as a Corporate Account Manager and manage a portfolio of non-EDU customers in North America's corporate and government sectors. You will nurture and grow customer relationships, generating new business and renewing existing accounts. Responsibilities include proactive account planning, identifying opportunities and risks, effective communication, and accurate forecasting. This remote position requires a BA/BS degree, strong account management experience, and excellent communication and problem-solving skills. Turnitin offers a competitive salary, bonus eligibility, and a comprehensive benefits package prioritizing employee well-being.

Requirements

• BA/BS degree required
• Strong experience in an account/relationship management or similar role
• Strong interpersonal, communication and negotiating skills
• Excellent problem solving and time management skills
• Proven ability to work effectively with a team
• Self-starter and motivated passionate personality that thrives in a fast-paced environment

Responsibilities

• Manage contract renewals and new business growth within existing corporate and government (non-edu) accounts in North America
• Build, and execute, proactive account plans in order to: Identify opportunities for your customers to expand and increase the value they obtain from our services and define actions to utilize these opportunities
• Identify risks for your customers that could jeopardize the value they obtain from our services and define actions to mitigate these risks
• Be creative and proactive in ways to communicate to your customers to make sure your portfolio is constantly positively informed of the capabilities Turitin can offer
• Communicate and collaborate effectively across all internal teams
• Document account needs and feedback, and share with sales leadership
• Maintain a high-level of CRM hygiene
• Ensure that accurate monthly, quarterly and annual forecasts are provided to your manager
• Understand and follow key educational trends and legislation in territory and use this knowledge to identify opportunities for yourself and the wider team

Preferred Qualifications

• Previous experience selling in into public sector
• Possesses an understanding of research processes in government, research, and/or NGO organizations

Benefits

• Remote-First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off
• 4 Self-Care Days per year
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*