Amazon and E-commerce Manager

Summary

Join our talent pool through this job posting, and if your skills match a role, we'll contact you for current or future job opportunities.

Requirements

• Minimum of 2 years of experience managing Amazon accounts
• Strong understanding of Amazon's platform, algorithms, and best practices
• Proficient in using Amazon Seller Central, Vendor Central, and other relevant tools
• Demonstrated success in driving sales and achieving growth targets on Amazon
• Analytical mindset with the ability to interpret data and make data-driven decisions
• Excellent communication skills with the ability to collaborate effectively across teams
• Strong organizational and project management skills
• Self-motivated and able to work independently with minimal supervision
• Proficient in Excel and PowerPoint
• Highly organized, solution-oriented, and detail-oriented
• Ability to ask questions for clarification and tenacity in problem resolution
• Can create and follow SOPs
• Ability to handle various projects simultaneously
• Excellent English reading and writing skills (C2 preferred, C1 acceptable)
• Must have fast internet and own a fast computer

Responsibilities

• Conduct audits and monitor Amazon accounts for policy violations, health warnings, and performance notifications
• Manage inventory levels and forecast sales and inventory needs
• Handle customer inquiries, reviews, and feedback to ensure a high level of customer satisfaction
• Monitor and address negative reviews and perform related Customer Service tasks
• Submit cases for reimbursement claims and coordinate product shipments to Amazon
• Manage and grow the Shopify store, with experience in supplements or health products being advantageous
• Optimize product listings with accurate and compelling content, images, and keywords in compliance with Amazon's Terms of Service
• Monitor, analyze, and report on key performance metrics such as sales, conversion rates, and advertising spend on a weekly basis
• Regularly audit product listings to ensure accuracy and compliance with Amazon and client guidelines
• Address issues with listing category, image updates, and suppressed listings
• Monitor Best Seller Badges performance on a daily and weekly basis, suggesting improvements
• Monitor competitor activity and develop strategies to outperform competitors on the Amazon platform
• Perform market research and competitor analysis for product categories
• Suggest AB testing for listing updates
• Research Amazon marketplaces for new product opportunities or line extensions
• Stay updated on industry trends and Amazon policies for compliance and to capitalize on new opportunities
• Perform other tasks as assigned

Preferred Qualifications

Experience with supplements or health products is advantageous

Benefits

• Holiday paid time off
• Paid vacation time off
• Work from home