Ambulatory Project Manager

Summary

Join our team as an Epic Willow Ambulatory Project Manager, leading the implementation and optimization of the Epic Willow Ambulatory module in outpatient pharmacy settings. You will coordinate cross-functional teams, manage project timelines, ensure regulatory compliance, and support end-users. This role requires close collaboration with clinical pharmacists, IT staff, Epic analysts, and healthcare leadership. Responsibilities include project leadership, stakeholder coordination, system optimization, training and support, and budget management. The ideal candidate possesses strong project management skills, healthcare IT experience, and a deep understanding of Epic Willow Ambulatory.

Requirements

• Bachelor’s or Master’s degree in Pharmacy, Healthcare Administration, Information Systems, or a related field
• 5+ years of experience in Epic implementation, healthcare IT, or pharmacy informatics
• Experience managing Epic Willow or Epic Willow Ambulatory projects
• Knowledge of medication workflows in ambulatory care settings
• Strong understanding of Epic Willow Ambulatory functionality
• Ability to lead large-scale projects and manage multidisciplinary teams
• Excellent problem-solving, communication, and stakeholder management skills

Responsibilities

• Lead the planning, execution, and go-live support for the Epic Willow Ambulatory implementation
• Develop and manage project plans, milestones, and timelines in coordination with key stakeholders
• Facilitate build, testing, training, and deployment phases of the project
• Ensure Epic Willow Ambulatory aligns with organizational workflows, clinical needs, and pharmacy operations
• Collaborate with pharmacists, IT teams, physicians, nurses, and operational leaders to configure and optimize the system
• Act as a liaison between IT and pharmacy teams to ensure workflow integration
• Conduct regular status meetings and updates with stakeholders
• Ensure compliance with pharmacy regulations, medication safety standards, and healthcare IT policies
• Identify and implement enhancements, optimizations, and system upgrades based on user feedback
• Troubleshoot technical and workflow issues related to Epic Willow Ambulatory
• Work with Epic trainers and super users to develop training materials
• Support end-user adoption through education, troubleshooting, and post-go-live support
• Provide ongoing guidance and best practices for pharmacy and clinical staff
• Oversee project budgets, ensuring alignment with financial goals
• Track purchase orders (POs) and vendor contracts related to the Epic implementation

Preferred Qualifications

• Epic Willow Ambulatory Certification
• PMP (Project Management Professional) certification
• Experience with Willow Inventory
• Experience with clinical decision support (CDS), formulary management, and pharmacy automation