Americas Systems Engineering Intern

Summary

Join Extreme Networks as an America's SE Intern and play an essential role in supporting key initiatives. Gain hands-on experience in technical and sales functions, including product comparison, lab testing, competitive analysis, and content development. Work closely with SEs and other teams to develop a well-rounded understanding of the sales and product lifecycle. Contribute to a capstone project presented at the internship's conclusion. The internship offers valuable experience in networking technologies, sales, and content creation within a global networking leader.

Requirements

• Must have a basic understanding of networking technologies
• Currently pursuing a Bachelor or Masters degree in IT, Networking, or Engineering
• Excellent communication and computer skills are a requirement, specifically Microsoft Office applications (Outlook, Excel, Word, PowerPoint)
• Self-motivated with a proactive attitude and the ability to work independently with some direction
• Excellent time management, communication and organizational skills
• Willingness to adapt to changing work environments/people/process/tools

Responsibilities

• Testing of our internal AI systems
• Participate in weekly calls, discuss testing needs and results
• Update documentation for better AI outcomes and help train partners on how to get results as we expand the partner AI program
• Create concise 3-4 page slide decks for each of Extreme’s products, summarizing key features and benefits for quick reference before customer demos or meetings
• Conduct competitive analysis to update and maintain the competitive data within the Iris tool, ensuring that all information is current and accurate
• Work with the PLM team to gather information and assist in adding new products into the Iris tool
• Regularly review and update workshop slides and product testing materials to ensure screenshots are up-to-date, and all steps are clearly outlined
• Assist SEs on customer calls, gaining exposure to quoting processes and participating in real-world sales activities
• Work with demonstration kit SMEs to learn how to upgrade firmware, make configuration changes and conduct basic demos
• Create short overview videos of how customers can perform basic processes (e.g. Open a ticket with GTAC, add a device to XIQ, deploy XIQ-SE, link XIQ to support portal etc.)

Preferred Qualifications

• The ideal intern should be studying IT, networking, or engineering with a basic understanding of networking technologies
• They should have strong communication skills for creating clear, concise content and be detail-oriented when updating documentation or performing competitive analysis
• Effective time management is crucial for handling multiple tasks and meeting deadlines
• They should be eager to learn about Extreme Networks' products, competitive landscape, and sales processes
• They should also be comfortable working in a team, and ready to develop skills in technology, sales and and content creation