Head of Compliance Operations

Summary

Join TechBiz Global as Head of Compliance Operations in Amsterdam or London! Lead the Compliance Operations team, ensuring efficient and effective processes with a user-first approach. Oversee all ComOps functions, including AML, EDD, and regulatory reporting. Design and implement an AI-first approach, automating processes and eliminating manual tasks. Act as the ultimate escalation point for complex cases and relentlessly prioritize user needs. This role requires extensive experience in compliance, fraud prevention, and financial regulation, ideally within fintech or payments. You will build and lead operational teams, scale operations, and work with regulators.

Requirements

• Seasoned: 13+ years of experience in compliance, fraud prevention, AML, MLRO, Financial Regulation, Suspicious Activity Reports (SARs) or financial crime ops - ideally in fintech, payments, or challenger banking
• Has built and led ops teams across multiple functions or jurisdictions
• Knows how to scale: has scaled ops teams and rebuilt systems; not just kept them running
• Has a backbone and a brain - knows the law well enough to question policy and build smarter ones
• Loves moving fast and solving problems, not hiding behind policy
• A real people manager, clear communicator and someone with high expectations
• Sharp under pressure, has seen some sh*t and is not easily phased
• Has worked with regulators (AFM, DNB, FCA, etc.) and knows how to translate between ops and legal
• Has worked in a scale-up or high-growth environment before
• Intrinsically motivated by implementing AI

Responsibilities

• Lead our Compliance Operations team to make sure we keep bad actors out and legit users in; efficiently, effectively, and always with a user-first mindset
• Oversee the entirety of ComOps; AML, EDD, Account Restriction (Guardianship, Garnishments, Bankruptcy), Regulatory Reporting, etc
• Design and implement an AI-first approach to Compliance Ops + lead with an engineering mindset: fix problems structurally, automate what can be automated, and eliminate manual noise
• Constantly ask: “Where in the law does it say that?”
• Act as the ultimate escalation point for complex or sensitive cases
• Relentlessly puts the user first

Preferred Qualifications

• Proactive problem-solver
• Structured and decisive
• Analytical and meticulous
• Low ego, high impact
• Adaptable and outcome-focused
• Deeply motivated by transformation, not maintenance