Analyst Relations Lead

Summary

Join Intercom as the Analyst Relations Lead and build a new analyst relations program from the ground up. This founding role is crucial for shaping Intercom's image among industry analysts and influencers, establishing Intercom as a leader in AI customer service. You will secure placements in key analyst reports, influence market conversations, and provide strategic insights. This is a high-impact opportunity at a high-growth company, directly contributing to Intercom's success. The role involves building relationships with top analyst firms like Gartner and Forrester, amplifying thought leadership, and crafting compelling narratives. Intercom offers a hybrid work model with offices in multiple locations and remote options in select states.

Requirements

• Proven experience: 8+ years in analyst relations or a related field, with a track record of building or scaling programmes, within the AI, SaaS or technology industry. Experience managing participation in evaluation processes with vendors such as Gartner and Forrester
• Strong relationships: Deep, established connections with analysts at top-tier firms such as Gartner, Forrester, and IDC
• SaaS expertise: Solid understanding of SaaS business models, customer support markets, and industry trends
• Strategic communicator: Exceptional storytelling and presentation skills, with the ability to craft narratives that resonate with analysts and stakeholders alike
• Collaborative mindset: A natural relationship builder who thrives in cross-functional teams and can navigate a fast-paced, innovative environment

Responsibilities

• Establish the function: Develop and execute Intercom’s formal analyst relations strategy, identifying key analysts and platforms to prioritize
• Building relationships: Proactively engage with top-tier analysts at Gartner, Forrester, IDC, and other relevant firms to educate them on Intercom’s unique value proposition and product innovation
• Driving recognition: Manage and lead participation in key analyst reports, such as Gartner Magic Quadrants and Forrester Waves, ensuring Intercom is well-positioned in these evaluations
• Collaborating cross-functionally: Partner with marketing, product, and leadership teams to craft compelling narratives, submissions, and presentations that resonate with analysts

Preferred Qualifications

• An entrepreneurial mindset with the ability to thrive in a start-up or scale-up environment
• A background in conversational AI, customer support technology, or adjacent SaaS sectors
• Experience presenting to executive leadership or managing high-profile industry events

Benefits

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!