Answering Service Representative

Summary

Join our team as a remote Answering Service Representative! You'll be the first point of contact for various small businesses, handling inbound calls, taking messages, scheduling appointments, and transferring calls. This role offers flexible scheduling and pay-per-minute compensation based on active call time. Your rate will depend on experience and performance, with potential for raises after 90 days. We're seeking a friendly, detail-oriented professional with excellent communication skills and the ability to multitask. Enjoy the flexibility of remote work and the opportunity to earn extra with night differential and weekend/holiday incentives.

Requirements

• Fluent English speaker with neutral accent
• Fast and reliable internet (minimum 10 Mbps)
• Quiet work environment with headset and backup power/internet
• Comfortable using VoIP, CRM, and basic computer apps
• Ability to multitask and manage calls for multiple clients
• Great written and verbal communication skills
• Typing speed of at least 45 WPM

Responsibilities

• Answer incoming calls in a warm, professional manner
• Follow provided scripts and client instructions
• Take accurate messages and deliver via email, SMS, or CRM
• Transfer calls to appropriate departments or contacts
• Use scheduling software (Calendly, Google Calendar, etc.) to book appointments
• Document call summaries and notes in CRM
• Handle multiple clients with professionalism and discretion
• Maintain confidentiality and data security

Preferred Qualifications

• Experience
• Performance
• Reliability
• Language skills

Benefits

• Night differential pay
• Weekend or holiday incentives
• Performance-based raises after 90 days