Customer Service Representative

Summary

Join Clover Food Lab, a beloved Boston-area vegetarian restaurant chain and meal box delivery company, as a Customer Service Representative. This remote role requires 2 hours of work daily, any time between 2PM and 5PM EST, and involves managing phone calls, text correspondences, and emails for Clover's meal box program customers. The ideal candidate possesses at least 1 year of customer service experience, proficiency with G Suite, strong communication skills, and a passion for food. Clover offers competitive pay, benefits, and opportunities for professional development, including free cooking classes, food sourcing trips, and menu development participation.

Requirements

• At least 1 year experience of customer service related experience
• Proficiency with G Suite
• Concise verbal and written communication skills
• Ability to talk and engage with customers
• Able to maintain integrity, honesty, and strong work ethic
• Punctual, with great attendance
• Ability to work independently and in a fast-paced environment
• Able to work on the weekends
• Have a passion for food, a positive attitude and a willingness to work to high standards

Responsibilities

• Manage phone calls (both outbound and inbound) and text correspondences to Clover's meal box program customers
• Utilizes data management systems to record feedback, answer questions, and escalate inquiries
• Manage inbox and email correspondences
• Other duties as assigned

Benefits

• Starting pay at $16/hr
• Opportunity to build a meaningful career - lots of room to grow
• Discount on Clover meals, apparel and groceries sold in our stores
• Free Knife Skills 101, 102, 103 classes (custom knife when you pass 102)
• Free cooking classes (pickling, soup-making, hot sauce making)
• Opportunities to attend food sourcing trips to coffee roasters, farmers, cheese-makers, etc
• Opportunities to attend food development meetings, contribute ideas/recipes to the menu
• Full health, vision and dental benefits available to full-time benefit-eligible staff