Customer Service Representative

Summary

Join Netfor, Inc., a company with over 25 years of experience in providing exceptional customer service, as a Customer Service Representative. This fully remote position offers a predictable Monday-Friday schedule and the opportunity to make a real impact by assisting callers with their questions and needs. Netfor provides comprehensive training and development programs to help you succeed in customer service and beyond. You will gain experience with various systems across industries like healthcare, retail, and B2B, while enjoying a supportive and fast-paced work environment. This role offers a competitive salary, benefits including health, dental, and vision insurance, and opportunities for professional development and wellness initiatives.

Requirements

• Fluency in English (spoken and written) is your superpower to connect with diverse callers!
• Clear, confident, and friendly, with the ability to explain solutions
• Comfortable typing while talking (35+ WPM preferred)
• A passion for helping others with patience and a positive attitude
• Self-motivated and ready to shine as part of our team
• We’re seeking professionals with a knack for exceptional service. Bring your skills from any industry, and we’ll train you to excel in ours!

Responsibilities

• Address inquiries about state taxes, repayment programs, and related services
• Provide clear answers and actionable next steps, guided by the comprehensive training we provide
• Handle sensitive customer information with professionalism and confidentiality
• Document every case accurately and thoroughly in our ticketing software, ensuring exceptional follow-through
• Delight callers with patience, empathy, and top-tier support, turning complex issues into simple solutions

Preferred Qualifications

Basic computer skills; Microsoft Office knowledge is a plus

Benefits

• Starting at $16/hr and competitive and based on your skills and experience
• Up to 9.6 days (76.96 hours) in your first year
• 401k, health, dental, and vision insurance to keep you thriving
• Access to professional development programs and wellness initiatives to support your journey
• Know someone perfect? Refer them and earn money if they’re hired!