Api Optimization Manager

Summary

Join RateHawk, part of Emerging Travel Group, as an API Optimization Manager and play a pivotal role in ensuring seamless API integration and optimal performance for our partners. This remote position, open to candidates in Southern Europe, requires strong analytical skills, technical expertise, and excellent communication. You will monitor key performance indicators, identify areas for improvement, and collaborate with internal and external teams to resolve issues and enhance API usage. The ideal candidate will have experience in the travel industry, specifically with API optimization and client onboarding. RateHawk offers flexible schedules, remote work opportunities, and various professional development benefits.

Requirements

• Minimum of 1 year of successful experience in the travel industry, overseeing the end-to-end process of API optimization
• Specialized in managing the onboarding of API connected customers; acting as a primary point of contact for API-related inquiries and issues
• Fluent in Italian and advanced English
• Travel time may be required up to 20%
• Used to data-driven decision-making, metrics-driven and good with numbers
• Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer
• Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence

Responsibilities

• Continuously monitor commercial and technical metrics for our partners to ensure constant improvements
• Track and analyze key performance indicators (KPIs) such as Bans, Search & Booking Timeouts, Mapping Assessment, and Error Rates
• Conduct detailed analysis of metrics to identify areas requiring improvement
• Formulate conclusive insights and actionable recommendations to enhance performance and efficiency
• Report identified issues to relevant internal teams (Product, API Support, Pricing, etc.) to ensure timely resolution
• Maintain clear and effective communication channels to facilitate prompt issue resolution
• Foster the development of new features in the market
• Scale new features for quick implementation by clients, ensuring they derive maximum benefit from our solutions
• Work closely with the commercial teams to ensure client KPIs are met
• Provide strategic recommendations to improve the performance of top clients
• Identify technical gaps in a client's integration
• Collaborate with clients to resolve integration issues and enhance their API usage experience
• Spend working time on business trips, including meetings with clients, industry events, and other business-related events

Benefits

• Flexible schedules and opportunity to work remotely
• Ambitious and supportive team who love what they do, appreciate each other, and grow together
• Internal programs for adaptation and training, development of soft skills, and leadership abilities
• Partial compensation for participating in external training and conferences
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world
• Corporate prices on hotels and travel services
• MyTime Day Off - an extra non-working day without loss of compensation