Api Optimization Manager

Summary

Join RateHawk, part of Emerging Travel Group, as an API Optimization Manager and play a pivotal role in ensuring seamless API integration and optimal performance for our partners. This remote position, open to candidates in Türkiye, requires strong analytical skills, technical expertise, and excellent communication. You will continuously monitor and improve API performance, conduct detailed analysis, report issues to internal teams, and collaborate with commercial teams and clients. The ideal candidate will have experience in API optimization, data analysis, and client onboarding. RateHawk offers flexible schedules, remote work, and various professional development opportunities.

Requirements

• Minimum of 1 year of successful experience in overseeing the end-to-end process of API optimization; analysis of technical performance, error rate, traffic, and look-to-book ratio, in order to detect possible areas of improvement
• Specialized in managing the onboarding of API connected customers; acting as a primary point of contact for API-related inquiries and issues
• Fluent in English
• Used to data-driven decision-making, metrics-driven and good with numbers
• Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer
• Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence

Responsibilities

• Continuously monitor commercial and technical metrics for our partners to ensure constant improvements
• Track and analyze key performance indicators (KPIs) such as Bans, Search & Booking Timeouts, Mapping Assessment, and Error Rates
• Conduct detailed analysis of metrics to identify areas requiring improvement
• Formulate conclusive insights and actionable recommendations to enhance performance and efficiency
• Report identified issues to relevant internal teams (Product, API Support, Pricing, etc.) to ensure timely resolution
• Maintain clear and effective communication channels to facilitate prompt issue resolution
• Foster the development of new features in the market
• Scale new features for quick implementation by clients, ensuring they derive maximum benefit from our solutions
• Work closely with the commercial teams to ensure client KPIs are met
• Provide strategic recommendations to improve the performance of top clients
• Identify technical gaps in a client's integration
• Collaborate with clients to resolve integration issues and enhance their API usage experience

Preferred Qualifications

Any other language is a plus

Benefits

• Flexible schedules and opportunity to work remotely
• Ambitious and supportive team who love what they do, appreciate each other, and grow together
• Internal programs for adaptation and training, development of soft skills, and leadership abilities
• Partial compensation for participating in external training and conferences
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world
• Corporate prices on hotels and travel services
• MyTime Day Off - an extra non-working day without loss of compensation