Xero is hiring a
App Enablement Specialist

Summary

Join Xero as an App Enablement Specialist to create a meaningful experience for apps and developers in the Ecosystem's commercial programs. You will be responsible for delivering a great all-round experience, driving engagement, and enablement of our apps. This role can be based remotely or hybrid in one of our beautiful NZ office locations.

Requirements

• Experience working within SaaS or Platform companies
• Previous experience in an inbound support role working with queue management
• Some accounting knowledge
• Experience discussing basic technical topics with developers
• Excellent communication skills - explain complex concepts clearly and concisely

Responsibilities

• Connect and grow end to end relationships with apps and developers with a focus on those who are already certified or want to be certified
• Build expert knowledge on our commercial models and respond to queries about them
• Engage with apps on growth and enablement initiatives e.g. through App Check-ins, App Listing Reviews and other projects
• Manage and triage cases in the Salesforce queues you are responsible for
• Answer basic technical and accounting questions as it relates to our commercial models
• Vet uses cases, assess and prioritise applications to ensure they meet pre certification requirements
• Approve the commercial model each apps gets onboarded to and then support apps who later switch commercial models
• Build relationships with internal Xero teams including partnerships, ecosystem billing and ecosystem marketing to facilitate good feedback loops, support onboarding and uplift app engagement and enablement
• Assign and assist with balancing cases across Developer Relations where appropriate
• Proactively understand and manage risks as they relate to your role
• Plan, coordinate and track ongoing projects and tasks as they relate to your role

Benefits

• Very generous paid leave to use however you’d like (plus statutory holidays!)
• Dedicated paid leave to care for your physical and mental wellbeing
• Employee Assistance Program to access mental health care for you and your family
• Free medical insurance
• Wellbeing and sports programmes
• Employee resource groups
• 26 weeks of paid parental leave for primary caregivers
• Employee Share Plan
• Beautiful offices
• Flexible working
• Career development