HST Pathways is hiring a
Application Services and Resource Specialist, Remote - Worldwide

Summary

HST Pathways is seeking an Application Services & Resource Specialist to support client implementation and post-implementation processes. The role requires a self-starter, team player, effective communicator, and problem solver. The position will be remote and offers benefits such as health insurance, flexible paid time off, parental leave, 401K with matching contributions, learning and development allowance, and a diverse, inclusive, and fun team.

Requirements

• Bachelor’s degree recommended
• Proficient in MS Office and related products

Responsibilities

• Load and populate data files in software systems and applications
• Perform validation and audits to ensure integrity and quality
• Assist team members in solving task problems
• Learns and works in a virtual environment with a set schedule and structured day
• Adheres to all quality and productivity standards defined by the department
• Timely and accurate completion of tasks in an organized, effective, and positive manner
• Identifies and implements opportunities for process improvement
• Support Implementation team with duties as assigned
• Learn from, and share knowledge and skills with your teammates to grow our team’s impact to the organization
• Communicate and collaborate across teams and departments to resolve issues
• Ensuring customer satisfaction, Customers defined as internal and external
• Be the voice of the customer by providing and documenting change requests from the customers, delivering feedback to product management and software development teams
• Perform special projects or other duties as assigned

Preferred Qualifications

• Problem solves and de-escalates unique situations while sustaining a high-paced task volume
• Comfortable with tight deadlines and surge workload
• Exceptional communication skills for both internal and external communications
• Able to manage many ongoing activities and tasks in a fast-paced environment

Benefits

• Remote work environment
• Health benefits paid for employee
• Flexible Paid Time Off Policy
• 11 company holidays per year
• Paid parental leave
• 401K with matching contributions
• Learning and development allowance
• A diverse, inclusive, and fun team!