Sales Support Analyst

Summary

Join Veeva Systems, a leading life sciences industry cloud company, as a Sales Support Analyst! Partner with the North America Sales team and directly support customers with their Veeva software subscription orders. This role requires building strong relationships, processing orders and renewals accurately, and answering customer questions. You will utilize Salesforce daily and work on special projects. The ideal candidate is motivated, goal-oriented, and detail-oriented, with experience in sales support and Salesforce. Veeva offers a flexible work environment and competitive benefits.

Requirements

• University degree (BA, BSc, BBA) or equivalent work experience
• 3+ years in a sales support or a customer support environment
• Strong written and oral communication skills in English
• Intermediate Excel Skills
• Experience working in Salesforce.com or other CRM system
• Strong organizational and time management skills, attention to detail
• Must be highly self-motivated and able to work independently

Responsibilities

• Build trusted relationships through direct communication with Veeva Sales, Finance, and Operations teams and with the Customer
• Create and process subscription and renewal opportunities and quotes in a timely and accurate manner
• Answer customer questions about the order process and provisioning status
• Collect relevant documentation to close out opportunities
• Daily navigation of Salesforce, including, but not limited to - creating opportunities, running reports, searching for current orders, and building quotes
• Working on special projects, as needed
• Act with urgency, integrity, and a focus on the customer

Preferred Qualifications

• Enjoy solving problems. If you don’t know the answer, you’ll dig until you find it
• SaaS experience
• Experience with MS Office (PowerPoint, Word)
• Experience with Google Suite (Docs, Sheets, Slides)

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program