OneLocal is hiring a
Application Support

Summary

OneLocal is seeking an Application Support Specialist (Tier 1) to join their Customer Success team. The role involves resolving client-related tickets, documenting solutions, following up with customers, and collaborating with various teams. The ideal candidate has at least 2 years of experience in technical support, works well in a fast-paced environment, and has excellent problem-solving skills.

Requirements

At least 2 years of experience in technical support and troubleshooting for software products

Responsibilities

• Handle inbound support messages and calls
• Document solutions to common and complex issues
• Follow up with customers to ensure resolution and maintain satisfaction
• Collaborate with the Account Management, Engineering, and Product teams

Preferred Qualifications

• Experience working with small / medium sized businesses (SMBs)
• Experience building great relationships with customers

Benefits

• Remote first work environment
• 3 weeks paid vacation + 5 paid personal days
• Stock options in a YC backed start-up
• Virtual social events: coffee chats with colleagues and happy hours