StarCompliance is hiring a
Application Support Engineer

Summary

The job is for a Technical Services Analyst at StarCompliance. The role involves 40% database operations and 60% technical services, including incident resolution, application upgrades, custom report writing, patch deployment, handling escalations, categorizing incidents, maintaining server uptime, and supporting software implementation projects. Mandatory skills include advanced-level T-SQL experience, advanced experience with SQL Server 2016/2019, and Microsoft IIS.

Requirements

• T-SQL – Advanced-level experience
• SQL Server 2016/2019 – Advanced experience
• Microsoft IIS
• SQL Stored Procedures / Views / Functions

Responsibilities

• Database Operations - 40%
• Provide 2nd level major and minor incident resolution support
• Coordinate, execute and verify client application upgrades (outside of US and UK core hours as required)
• Writing and modifying custom reports and data exports using T-SQL skills
• Deployment of customer application specific patches
• Handle escalations around receiving daily and intraday file feeds
• Categorization / reporting of incidents to an agreed scale of impact/severity/priority
• Deliver agreed SLAs for uptime for servers
• Being pro-active on resolving operational alerts
• Strong understanding of SAML to assist clients with single sign-on authentication setup and testing
• Test files transmissions and importing into application
• Investigating application server issues including performance
• Able to investigate and implement automation of production service delivery
• Support business analysts on software implementation projects, from sales demo and proof of concept through to UAT and production systems

Preferred Qualifications

• Experience in a similar technical role
• Experience implementing and supporting multi-tier web applications on a Microsoft technology platform (SQL Server and IIS)
• Exceptional strong time management skills toward managing priorities effectively
• Strong critical thinking, attention to detail, methodical and organized approach
• Strong analytical skills
• Ability to develop working relationships with offshore team members
• Good written and verbal communication skills

Benefits

Financial services experience beneficial