Application Support Engineer
3Pillar Global
πRemote - Romania
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Job highlights
Summary
Join 3Pillar Global as a Software Engineer and contribute to cutting-edge technology projects revolutionizing various industries. You will play a vital role in a dynamic team, creating impactful solutions. This position involves providing technical support, troubleshooting software issues, and performing system maintenance. The role requires strong problem-solving skills, familiarity with programming languages, and experience supporting enterprise applications. 3Pillar offers a flexible work environment, global team collaboration, focus on well-being, and opportunities for career growth and development.
Requirements
- A bachelor's degree in computer science, information technology, or a related field, or equivalent work experience
- Strong problem-solving and analytical skills
- Familiarity with programming languages such as Java, Python, or similar
- Understanding of operating systems, databases, and network infrastructure
- Ability to troubleshoot and resolve technical issues
- Excellent communication and interpersonal skills
- Experience with supporting enterprise applications and an understanding of application development processes
Responsibilities
- Providing technical support for software applications
- Troubleshooting and resolving software issues
- Performing system maintenance and updates
- Coordinating with various teams to identify and address application-related problems
- Documenting support processes and solutions
- Monitoring application performance and implementing changes to improve functionality and stability
- Handling L2 Support
- Advanced Troubleshooting: Application Support Engineers in L2 support handle escalated technical issues that require in-depth troubleshooting and problem-solving skills
- In-Depth Analysis: They conduct detailed analysis of software problems to identify root causes and provide advanced solutions
- Technical Expertise: These engineers possess specialized knowledge and expertise in specific applications or technologies, allowing them to address complex issues effectively
- Escalated Tickets: L2 support personnel handle escalated support tickets from L1 support, focusing on resolving more challenging technical issues
- User Support: They provide advanced support to end-users or internal stakeholders, ensuring the smooth operation of critical business applications
- Tool Utilization: L2 support Application Support Engineers may have access to additional tools and resources to diagnose and address technical issues effectively
Benefits
- Imagine a flexible work environment β whether it's the office, your home, or a blend of both. From interviews to onboarding, we embody a remote-first approach
- You will be part of a global team, learning from top talent around the world and across cultures, speaking English everyday. Our global workforce enables our team to leverage global resources to accomplish our work in efficient and effective teams
- Weβre big on your well-being β as a company, we spend a whole trimester in our annual cycle focused on wellbeing. Whether it is taking advantage of fitness offerings, mental health plans (country-dependent), or simply leveraging generous time off, we want all of our team members operating at their best
- Our professional services model enables us to accelerate career growth and development opportunities - across projects, offerings, and industries
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