Application Support Engineer

Summary

Join Accesa as a Technical Support Engineer and contribute to the success of a leading European lighting solutions company. You will be part of the BIS Integration project team, supporting the customer's SEEBURGER platform. Responsibilities include managing virtual machines, operating systems, and databases; monitoring system performance; handling user permissions and licenses; creating and maintaining workflows; and managing incidents. This role requires proven experience with SEEBURGER BIS platforms and strong problem-solving skills. Accesa offers a comprehensive benefits package focused on employee wellbeing, including premium medical coverage, dental and vision benefits, flexible working schedules, and various social and wellness programs.

Requirements

• Proven experience as a Technical Support Engineer or similar role, with a minimum of 3 years of experience in SEEBURGER BIS platforms
• Hands-on experience with configuration and administration within the SEEBURGER BIS 6.7 environment
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Proficiency in English, both written and spoken

Responsibilities

• Perform technical operations of virtual machines, operating systems, and databases, including installing updates in alignment with the Server and Storage team
• Handle vulnerabilities detected by the IT Security Team
• Conduct technical monitoring of virtual machines, operating systems, and databases in alignment with the Server and Storage team
• Conduct technical monitoring of network connectivity in alignment with the Networking team
• Conduct technical monitoring of the BIS system in alignment with the Monitoring team
• Conduct technical monitoring of connectivity with business partners and service providers
• Analyze and tune system performance
• Create and provide permissions for BIS system users
• Apply for licenses for the BIS system (e.g., BIC Mapping Designer)
• Create and extend new and existing workflows in BIS based on business requirements
• Administer the repository and MapDB (deletion, unlocking objects, etc.)
• Perform daily manual checks of B2B Portal and BIS availability, ensuring the readiness of BIS components and processes, and monitoring processes with "Active" and "Error" statuses in the BIS Front-end
• Setup and maintain technical connectivity to internal systems, service providers (e.g., OpenText), and business providers (including handling certificates and keys)
• Setup and maintain technical parameters in the "Entities Explorer" in the BIS Front-end
• Setup downtimes for remote systems (e.g., AS2, FTP, OFTP, RosettaNet, SFTP, SAP)
• Handle incidents from BIS users or system-related incidents
• Maintain temporary contact with business partners (e.g., during connection setup)
• Perform migration activities

Preferred Qualifications

• Knowledge of the order management process
• German language skills

Benefits

• Premium medical package for both colleagues and their children
• Dental coverage up to a yearly amount
• Eyeglasses reimbursement every two years
• Voucher for sport equipment expenses
• In-house personal trainer
• Individual therapy sessions with a certified psychotherapist
• Webinars on self-development topics
• Virtual activities
• Sports challenges
• Special occasions get-togethers
• Yearly increase in days off
• Flexible working schedule
• Birthday, holiday, and loyalty gifts for major milestones