Remote Application Support Engineer

Summary

The job is for a Bilingual Japanese Application Support Engineer working remotely in Farmington Hills, MI. The role involves providing technical support, managing customer inquiries, troubleshooting application issues, and translating documents. The employment type is contract and the salary ranges from $23-30/h.

Requirements

• Act with integrity and professionalism
• Excellent verbal and written communication skills
• Excellent interpersonal, negotiation, and conflict resolution skills
• Excellent organizational skills, attention to detail
• Ability to prioritize tasks and to delegate them when appropriate
• Problem Solving/Analysis skills
• Proficient with Microsoft Office Suite
• Should be a good team player
• Proficiency in document management

Responsibilities

• Respond promptly to customer inquiries
• Manage customer inquiries and maintain organized record in the ticketing system
• Provide technical support for incoming queries and issues related to applications supported by the team, by troubleshooting, diagnosing causes, and providing solutions
• Manage customer accounts daily and ensure data accuracy
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Follow up on customer interactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Communicate and coordinate with internal departments
• Provide feedback on the efficiency of the customer service process
• Translate system and application document in both English and Japanese
• Collaborate with team members to provide support to customers

Benefits

• Medical health insurance (including dental and vision)
• Competitive paid time off and company paid holidays
• Comp time for holidays worked
• 401k matching program
• Company profit sharing
• Merit increases and bonus structure
• Professional development and education reimbursement