Crypto.com is hiring a
Application Support Engineer, Web3 - Malaysia

Summary

The job involves managing multiple production systems, providing L1/L2 application production support, weekend and occasional holiday support, incident management, and following up incidents and requests. The candidate should have 2-5 years of experience in application support or development, proficient in English, SQL, shell scripting, and Linux commands. Familiarity with ITSM platforms, ITIL framework, agile methodologies, and operations under Linux environment is required. Preferred skills include support experience in applications on Linux environment and cloud computing, knowledge of AWS/Kubernetes, Redis, log queries, and automations.

Requirements

• Impeccable sense of self-discipline, responsibility and integrity
• A strong interest in working in crypto technology and financial environments
• 2-5 years of experience in application support or application development
• 1-3 years of experience in supporting an exchange / high frequency / low latency trading platforms
• Proficient in spoken and written English language
• Very strong team player and ability to proactively manage self and team's work with little supervision; high sense of responsibility and integrity
• Proficient in Database queries / SQLs
• Knowledge in shell scripting and basic linux commands
• Good knowledge in formal and practical production support model
• Experience with ITSM platforms like Jira, ServiceNow, etc
• Excellent problem solving skill with a keen eye for detail
• Excellent communication and interpersonal skills
• Excellent time management ability and self organised and motivated
• Familiar with agile methodologies
• Familiar with operations under Linux environment
• Familiar with relational databases concepts

Responsibilities

• Ensure maximum uptime for multiple production systems
• Provide L1/L2 application production support to users for trading, data processing, and IT operations
• Provide weekend support in a rotational basis and occasional public holiday support
• Manage, own and frequently follow-up incidents and requests raised to the team
• Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams
• Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders
• Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis
• Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering teams
• Help the team manager to refine and streamline day to day operations via automations
• Help the team manager to define work rosters, schedules and other managerial tasks
• Help the team manager to formulate and continuously improve the team’s way of working
• Work to comply with SLA and OLA
• Hands-on for incident management, change management and response management and writing RCA reports
• Document knowledge articles and manage the team's knowledge base; share and promote overall knowledge level
• Provide support in non-office hours during emergency situations
• Coordinate between product and development teams to ensure effective delivery of supporting services to the end-user

Preferred Qualifications

• Support experience in applications on Linux environment and cloud computing
• Good understanding of the ITIL V3/4 framework is highly preferred
• Understanding of AWS / Kubernetes is a plus
• Knowledge of Redis and log queries is a plus
• Experience in automations / AI would be an advantage
• Experience administering multiple monitoring systems such as Datadog, NewRelic, Kubernetes, Grafana and Elastic Cloud

Benefits

• Competitive salary
• Medical insurance package with extended coverage to dependents
• Attractive annual leave entitlement including: birthday, work anniversary
• Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
• Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope
• Work Perks: crypto.com visa card provided upon joining