Application Support Engineer

Summary

Join Portfolio BI, a leading global provider of data solutions and services for the investment management community, as an Application Support Engineer. You will partner with customers to resolve requests using your technical skills from a software/application development background. You will receive training on the business domain, applications, and technology, and utilize that knowledge to provide application and technology insight to assist clients in creating solutions to complex real-world financial workflow issues. This role is ideal for a technologist who enjoys developing broad business insight and using technology to solve problems quickly and accurately. You will be part of an international team working on the latest technology and at the forefront of automation and innovation.

Requirements

• A demonstrable ability to understand C# code and to write SQL queries
• Experience in SQL performance monitoring, ETL design and troubleshooting
• Proficiency in communicating in English
• Ability to multi-task and prioritize whilst remaining focused in a multi-customer financial environment
• Effective client communication through email, and occasionally in a phone conversation
• An understanding of financial instruments and the capital markets – especially relating to buy-side order management, trade execution, third-party reporting and position management
• Understanding of n-Tier application architecture concepts
• General understanding of various IT security concepts as they relate to production environments
• Bachelor's degree in computer science or related degree

Responsibilities

• Utilize company training resources to develop the financial domain knowledge, application knowledge and technology understanding required to assist our customers
• Develop new integrations between the platforms and third-party applications
• Develop reports and custom web grids / Windows form grids to meet bespoke customer requirements
• Re-create, analyze, troubleshoot, and diagnose customer questions and issues
• Assist development and business owners with root cause analysis and solution development for recurring issues
• Performance analysis and improvement for application database processes
• Maintain customer contact on open issues – being responsive to customer follow-ups
• Perform routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status
• Multi-task and prioritize open issues
• Above all else - an in-built desire and ability to analyze and design solutions for challenging problems

Benefits

• Fully remote role, within Serbia
• Private medical insurance package, for you and your family
• 23 days of vacation days per year, plus public holidays
• Permanent employment contract
• Access to training and coaching to support your professional development
• The opportunity to receive a yearly performance bonus
• Professional certifications sponsored by the company
• Collaboration with talented, enthusiastic, global teams
• Access to a comfortable office in the center of Belgrade
• Company Lunches & Socials