Summary
Join Kwanii as an Appointment Setter and play a vital role in expanding our business customer base by scheduling and confirming qualified sales appointments. You will make outbound calls to business prospects, engage in professional conversations to present company services, and apply persuasive communication techniques to secure appointments. Accurate record keeping and effective follow-up are crucial. You will collaborate with the sales team, reporting daily performance metrics and ensuring seamless lead handover. This is a work-from-home, full-time, mid-level position supporting Australian clients. The position requires a minimum of two years of experience as an appointment setter, preferably in telecommunications or IT services.
Requirements
- Minimum 2 years of experience as an Appointment Setter, preferably in a telecommunications or IT services company
- Strong phone etiquette and confidence in speaking with business owners, managers, and decision-makers
- Experience with calendar booking and appointment management
- Proficiency with CRM tools (i.e, HubSpot or other related tools) for lead management
- Excellent written and verbal English communication skills
- Reliable internet connection and ability to work with cloud-based phone systems (i.e, PEX Cloud, LG Ericsson)
- Self-motivated, organized, and results-driven, with the ability to meet call and appointment targets
Responsibilities
- Make systematic outbound calls to business prospects using the provided lead lists
- Engage in professional conversations to present company services and benefits (Vodafone Business, IT services, security solutions, AV equipment, etc.)
- Apply persuasive communication techniques to secure qualified appointments with key decision-makers
- Maintain and update CRM with customer records, interactions, objections, and follow-up opportunities
- Use PEX Cloud or the LG Ericsson phone system to manage calls efficiently
- Actively listen to customer responses, adjusting pitch to secure appointments
- Collaborate closely with the sales team to report daily performance metrics, share insights, and ensure a seamless handover of leads
- Conduct timely follow-ups via phone, email, or online platforms as required
Preferred Qualifications
- Knowledge of the Australian telecommunications market (Vodafone, Telstra, Optus) or related IT/telecom services
- Ability to multitask, prioritize, and manage time effectively
- Exceptional attention to detail when recording and following up leads
- Friendly yet professional demeanor with strong relationship-building skills
- Strong administration and computer literacy to support documentation and reporting needs
Benefits
- 13th Month pay
- Morning Shift + Weekends Off
- Sick Leave credits
- Vacation Leaves credits
- Maternity and Paternity leave
- HMO from day 1
- Life insurance upon regularization
- MediCash for personal and dependents use
- Rice, clothing, laundry, and meal allowance
- Achievement Allowances
- Birthday Treats
- Company Events and Treats
- Online trainings/Webinars
- Career advancement and promotion opportunities
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