Appointment Setter

Summary

Join our team as a Remote Appointment Setter and play a key role in generating new opportunities for our US-based closers. Your primary focus will be on outbound cold calling and lead generation for municipal water systems. You will be the first point of contact with prospects, introducing our services and qualifying opportunities before scheduling calls with our internal sales team. You’ll also contribute to improving our calling scripts, outreach strategies, and SOPs. This is a full-time, remote position requiring strong communication skills and experience in outbound appointment setting or lead generation. The ideal candidate will be comfortable using CRM tools and have a proactive mindset.

Requirements

• Proven experience in outbound appointment setting or lead generation , preferably for US-based clients
• Strong communication and interpersonal skills with a charismatic and persuasive phone presence
• Confidence and persistence in making cold calls and overcoming objections
• Comfortable using CRM tools like Close and VoIP calling platforms
• Reliable internet connection and quiet home workspace
• Available to work US business hours
• Proactive mindset with a willingness to contribute to strategy and process improvement
• Fluent in spoken and written English

Responsibilities

• Make 50–100 outbound calls per day to prospects using our VoIP system (Close CRM)
• Initiate contact with potential municipal clients and engage them in conversation to determine fit
• Qualify leads and schedule appointments for the US-based sales team
• Follow up with warm leads via email and other outreach channels
• Keep detailed notes and manage lead pipeline within the CRM
• Provide feedback and help improve calling scripts and outreach processes
• Collaborate with the team on lead generation strategy and weekly goals

Preferred Qualifications

• Experience in the public sector , utilities, or regulated industries
• Prior experience creating or refining cold-calling scripts or SOPs
• Familiarity with email automation or sales enablement tools

Benefits

• Full-time, remote work with a flexible and supportive team
• Room to grow and take on more responsibility
• Training and coaching to improve performance and expand skills